hello christian,
for billing issues it's good to contact the team directly at https://crm.stackideas.com/
then the right one will pick it up and fix your account as fast as possible

Hi Christian,

I have checked with our database and it looks like you have registered using the email address of c300864@hotmail.com but actually purchased using the email address of cristiano@eogitly.com . Hence, the orders weren't linking to your account. I have fixed this for you and you should now be able to access your downloads at http://stackideas.com/dashboard

all right, thanks

Glad that your issues are resolved now