Hello wsi.

Can you provide us with Joomla backend and FTP access so we can check on the issue directly?

Yes

Hello Willy.

I am really sorry because I can't access your site and backend by using the provided information. http://screen.stackideas.com/2015-06-02_1349.png

Please advise me

Hello Izzan,

It could be an mistake from me when typing the credentials. Please try again, I tried them and there works

Let me know.

Thanks

My Komento Pro doesn't work too, I will try your method

Hello Willy.

Can you assign this account to super user access? because i hit this message error. http://screen.stackideas.com/2015-06-02_1603.png

Looking forward for your reply

Hello Izzan,

Sorry, for the lack of check. You have full access now

Hello Wsi,

I am really sorry for the late reply to this. I tried access to your FTP but I hit this issue http://screen.stackideas.com/2015-06-05_1632.png

Please advise

Hello Izzan,

Did you put: 21 as Port ?

According your shot screen, It's a timeout on inactivity. The server is set to quick close any access if no activity is detected. Personally I use filezilla and set an quick connect. So it re connect where I leave the window open when click inside the server view.
the credentials are correct I just tried them again.

Let me know.

Hello,

I've added some fixes to your files. Before upgrading Komento in the future, please backup these files because it will get replaced.

../components/com_komento/komento_plugins/com_zoo.php
../components/com_komento/helpers/helper.php
../plugins/content/komento/komento.php

Hello Nick,
Thanks you for the fixes.
I am using more than one Textarea on blog pages, so it was displayed twice.
I had to put {KomentoDisable} on the first box to lets the comments displaying on the second box.

I notice that: if I want in the future add a feature on the blog between textarea and Komento comments, it might be an issue. but for now I will managed like this.
Thank again

Regards
Willy.

Hello wsi.

Thanks for the head ups. We have release a new version of komento. If you to update, please backup these files first.

Have a nice day