By Bruno Compagnone on Tuesday, 17 May 2016
Posted in Technical Issues
Replies 9
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From some days komento doesn't work more. it gives error Status: 200 Status Text: OK Response Text: "a lot of stuff". How can i solve it?
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Tuesday, 17 May 2016 11:38
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I am hitting this error when accessing your back end, http://screencast.com/t/iKOSwQo5
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Tuesday, 17 May 2016 12:06
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Try now i have disabled web firewall
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Tuesday, 17 May 2016 19:54
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Hi Bruno,

I am really sorry for the delay of this reply. I am able to access your admin page now. However it seems like the provided user does not have the full permission to access your joomla configuration page. Can you make the provider user as super user so that it will be easier for us to access your settings directly?

Please advise.
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Wednesday, 18 May 2016 13:05
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Hi there,

I'm sorry for the delay of this reply. It seems like the back end credential that you have give is not a super admin credential, can you change it to super admin, because I cannot access the setting for Komento (please refer this screenshot: http://screencast.com/t/18lySuUtTa ). Another thing, can you give us the link to the page of the error hit?
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Wednesday, 18 May 2016 13:10
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Ok done. You can do comment test here: http://www.ac-italy.net/catac/259-ciac-finale
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Wednesday, 18 May 2016 13:45
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Hi Bruno Compagnone,

It seems like as I clicked on submitted the comment, the ajax call was redirected (please refer this screenshot: http://screencast.com/t/1qIDcZl86 ), we need your FTP access to troubleshoot further on this.
And may I know did you make any configuration in your server?
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Wednesday, 18 May 2016 16:42
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ok many thanks i have resolved. It was a root redirect problem.
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Thursday, 19 May 2016 08:18
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Hi Bruno Compagnone,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Thursday, 19 May 2016 12:50
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