Komento error when posting
By Chris Bond on Thursday, 27 March 2014
Posted in Technical Issues
Replies 13
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I was about to post the following before i had a eureka moment and realized what the problem was. The following issue can be caused by redirects that for www. or without www. prefix. I noticed the error was occuring when the browser was showing no www. prefix. Hope this helps anyone who encounters this issue in the future.

I am NOT receiving the following error, however some computers this error shows up when attempting to post a comment:

Sorry, something went wrong. Please include the following information in your error report.

Status:
0
Status Text:
error
Response Text:


This is appears to be happening regardless of the computer model, and regardless of the browser. Komento works very well for me, working 100% of the time I comment. For others it rejects comments 100% of them time. Others ever few times. This has happened on Safari, Google Chrome (but works for me on google chrome), and it works for me on firefox.

These error occur regardless of browser anti-tracking extensions being enabled in some cases, and then other times it matters whether or not these browser extensions are enabled.

The console on firebug is showing that there is an error coming from komento, but I am illiterate in this area so I have no idea what firebug is telling me.

I have tried toggling flood control but haven't had any success with this either.
Hello Chris Bond,

Sorry for late reply to this,
Is it possible provide us with your Joomla backend and FTP access so we can help you check on this? Please advise.
Arlex Wong
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Thursday, 27 March 2014 07:15
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Thank you for the reply Arlex. Was a quick reply. The help desk is very attentive. As a customer I appreciate this.

FTP access will be unnecessary as I stated above I solved the problem and offered what I did as a possible solution for others encountering similar problem.

Thank you for making the time to reply.
Chris Bond
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Thursday, 27 March 2014 07:58
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Hello Chris Bond,

You're welcome
Could you mind kindly share to us which solution you did?
So that will be helpful to other user facing the same happen. they will find out this post thread solution regarding this issues.
Arlex Wong
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Thursday, 27 March 2014 08:43
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Arlex,

The problem was with the www. prefix. The $live_site had the prefix but the URL redirect in .htaccess would sometimes use with www. prefix and sometimes without in the browser (especially for people coming from a search engine link). When the URL prefix in the browser did not match the $live_site URL then the comments would send back an error on attempted posting.

In otherwords if the $live_site was set to: http://www.domain.com and the browser URL was simply: http://domain.com then the comments would not post due to the incorrect URL reference coming from the browser and communicating with the server through komento.

Hope this helps someone or possibly exposes a flaw or oversight in the solution I chose.

Thanks again.
Chris Bond
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Thursday, 27 March 2014 08:52
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Hello Chris Bond,

Great ! you solution is so details, thanks for sharing your solution here.
Glad to heard your issues resolved too
Arlex Wong
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Thursday, 27 March 2014 11:30
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Hi,
thanks for upload.
I have this issue again in my configuration I have set the $live_site = 'http://www.
Ok it's good when people come to http://www.domain.com BUT when users come to http://domain.com tehy gets the error when post new comment.

So what I need to set for those http and www?
Thanks.
Tomas Holik
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Sunday, 17 August 2014 18:55
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You need to decide which domain you want to use If you are using the www prefix, ensure that users are accessing the site with the www prefix. Ideally, you should leave the $live_site blank.
Mark
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Sunday, 17 August 2014 22:20
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OK well, but I cannot leave it blank.
So what now?
I need use www ang http:// together, or just I dont understand you develop team, that is whole problem to solve this in Komento.
Tomas Holik
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Tuesday, 19 August 2014 03:26
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Hello Tomas,

This is not a problem with Komento This is due to the cross domain issues with ajax calls. If you want to use www, you should create a rule in your .htaccess file to ensure that everyone that access the site will be redirected to http://www.yoursite.com
Mark
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Tuesday, 19 August 2014 13:26
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well,
that's it! I have it.
With new role in .htaccess

Tahnk you!
Tomas Holik
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Tuesday, 19 August 2014 17:46
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You are most welcome
Mark
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Wednesday, 20 August 2014 00:12
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Hi, I'm not a developer or something, so I am hoping for some help.
I have the same issue (and so are other people on my site), but it's only since a couple of weeks. Something must have changed...

Anyways, where can I set this $live_site = to blank? And what should it really look like?

Thanks for the help!
Ellen
Ellen
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Friday, 02 October 2015 09:08
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Hey Ellen,

You can find that file from your Joomla root folder -> configuration.php

By the way, It looks like your account isn't tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?
Arlex Wong
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Friday, 02 October 2015 09:58
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