By Yann Anderson on Monday, 21 August 2017
Posted in Technical Issues
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Hi there,

As you can see with attached picture "bug.jpg", when emails sends (in this case, it's a komento comment posted on easyblog), my own logo is not send. But I have some overrides located to http://www.yannanderson.com/net/templates/official/html/com_komento/emails/template.php and my own logo is located to http://www.yannanderson.com/net/templates/official/html/com_komento/emails/logo.png

So, can you tell me what's wrong?


Thanks for helping

Best Regards,

Yann Anderson

http://www.yannanderson.com
Hi there,

Maybe you can use this settings for your emails as you can see here http://take.ms/4X5HJ. I have replaced our current logo into your logo and it should works as it should now. Please give it a check and see how it goes.
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Tuesday, 22 August 2017 10:42
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Maybee something is wrong with this path ? (see attached pic)
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Monday, 21 August 2017 21:54
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Hey Yann,

Hm, it seems like Komento uses a different name. Could you try to rename it to email-logo.png and see if that works for you?
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Monday, 21 August 2017 22:01
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Hi Mark,

Unfortunately, That dont work

Attached pic to show you the modified name
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Monday, 21 August 2017 22:11
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Do you saw the way used for logo override is allways different, depending you use es, eb, ed or komento ? And I have tryed in the past for es, eb and ed, and it work nice, so, the path urls are correct... so, i just need now to solve komento, but the paths or name used are allways different, if I have reason, it's not very very very good for users :-)

please take a look to the fours attached pic
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Monday, 21 August 2017 22:15
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And sometimes, logo need to be located in the same path as "template.php" or "email-template.php" (this name is noit allways the same), and sometime logo need to be located to the parent path (and then, the "php file" must be located in a "html" folder
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Monday, 21 August 2017 22:17
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I tell you that, because for people who makes templates with Stackideas products integration (i.e Joomlart), it can be a source of error... I dont know what you think about it, maybee use allaways the sames paths and name (logo vs email-logo and template vs email-template) can be better.... but YOU decide
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Monday, 21 August 2017 23:01
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AND A GOOD IDEA.
Everytme I see an error with logo-overreding (es,eb,ed,komento) i need to post a fake comment (i.e. test logo blablablabla) and after probleme is solveid (or everytime I want to customize the mail template), I need to delete all fake comments (test comments) myself, from backend or frontend. IT CAN BE A NICE FEATURE IF YOU ADD TO ALL YOUR COMPONENTS "SEND A TEST MAIL / SEND A BLANK MAIL"... (i remember this function is available with "acymailing", a newsletter component for joomla...
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Tuesday, 22 August 2017 00:06
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Hey Yann,

Thanks for the input on this. Yep, we actually added something new in EasyBlog to preview the e-mail template. By the way, are you still having issues with the overriden logo not appearing?
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Tuesday, 22 August 2017 00:11
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Hi Mark,

Yes, logo is currently not overrided and I dont found the issue... An idea ?
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Tuesday, 22 August 2017 03:39
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Hello,

Thanks for helping... You have reason, I forgot this setting, now, IT WORK FINE !

Wish you a wonderfull day !
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Tuesday, 22 August 2017 15:11
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Tuesday, 22 August 2017 15:41
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