Hi Pedrajas,

Thank you for contacting us. I've checked your purchase and it appears that you've used a different email for both your account and your purchase. This is why our system did not find your purchase; it was unable to detect and link due to the email differences. However, I've helped you to solve this and you should be able to download your copy of Komento by logging in and navigate to your dashboard.

Would you be kind enough to check and verify?