Hello Julien,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Hello Mark how are you ? yes for sure? where can i put this confidential information?
on Site details tabs? its only which will see this info?

Hello Julien,

Yes, you can put site access and ftp access in the Site Information below. Only our support team can view this information.

Please be advise.
Thanks.

Hello you will find my administrator access.
If it is not enough I will provide you my fttp access which i dont have right now.
thank you for your kind help

Hello Julien,

I am sorry but I seems can't access your site. Here the screenshot: http://screencast.com/t/Aa4mDUPizu .

Please be advise.
Thanks.

oup sorry, my bad, you can try now it will work
sorry about that Mohd

Hi,

This is most likely template issue.

K2 actually triggers an event called "onK2CommentsCounter" for 3rd party plugin to provide the number of the comments.

Other customers actually have this issue with YooTheme's template where their template is not following K2's standard in retrieving the the comments counter by conventional K2 method.

You can test this by reverting to the default Joomla's template to see if it works properly on it.

Also, I will need an FTP access to further confirm this. As we will be messing with Joomla's trigger system to check, it is dangerous to use a backend file explorer component as any mistake could lead to backend page not accessible.

Hello Jason i have tested with default joomla template on my local website (which is a copy of my live website) and the error is still the same...

I do not think it is an issue with yootheme template
I want to point the fact that before there were no issue and i have not updated the yootheme template for a while (there is no update)

I have provided you my ftp access, please be extra vigilent to not brake backend, frontend, my website please...

Thank you very much

Hi,

Ah on second investigation (after updating K2 to the latest to test), it seems like K2 changed their trigger a little bit on the listing page.

I've applied a patch on your site to overcome this issue through FTP but I need to access your site's backend (to clear cache) in order to confirm if the fix works but I can't seem to access your site's backend with the provided credentials. (1st protection works, but the Joomla testing admin user does not work).

Hello sorry JAson you can test again with the credentials and it will work

Thank you so much

Hi,

Hmm I still can't seem to access the backend.

no way?
strange ... ok im changing the account password (please see in detail)
sorry about that JAson

Hi,

Ah I am able to access now and have cleared your site cache. You can now give this a run.

Thank you Jason you are a boss!
it works like a charm
For futur easyblog update would i need to apply this patch?

Hi,

Nop as this is our bug and this fix will be included in the next update.

ok thank you Jason.
Glad to have help resolve a bug.

You're most welcome and I appreciate it a lot!