Gee!!!! I have to say I am having lots of respect how you manage to be so much supportive with your customers. I am working in first level support for a swiss company which repairs apple devices and have lots of contact with customers. I am also having to explain customers many times that they need to make courses or get self informed before making a warranty claim (Software issues not covered) because it could get costly.
I spent some time on your Forums lately, seeing all this nonsense-postings in your forum made me think, how do you not get angry sometimes with your customers stupidity, not to be able, to read your documentation first. And making you work double time
Our policy here is to just tell our customers to get self informed first and read manuals or make a course. Also we charge a fee when a customer has Software issues which has to be resolved and nothing to do with the device warranty.
Like I said you Guys ROCK and I have lots of respect how you manage to satisfy your Customers day in day out!!!!
Lots of respect and regards
I spent some time on your Forums lately, seeing all this nonsense-postings in your forum made me think, how do you not get angry sometimes with your customers stupidity, not to be able, to read your documentation first. And making you work double time
Our policy here is to just tell our customers to get self informed first and read manuals or make a course. Also we charge a fee when a customer has Software issues which has to be resolved and nothing to do with the device warranty.
Like I said you Guys ROCK and I have lots of respect how you manage to satisfy your Customers day in day out!!!!
Lots of respect and regards