Hi Marcus,

The only place where Joomla stores the user's session is in the #__session table. There is also an extension called LOGman which records the login/logout action of users but I'm not sure if its possible to view the session duration in that extension.

You can first test the session on your end and if it's working fine for you, it's very possible that it could be browser related on the user's end.

Information you can get from your users include:
1. which browser and device is being used?
2. is incognito/private window being used?
3. are cookies being stored(eg any external software/browser extensions/settings removing browser cookies upon exit)

I have tested the login session of my local instance on Firefox and noticed it's working fine. But on Chrome, I found that I have to use the 'Continue where you left off' setting(http://take.ms/E796S) and disable the 'Keep local data only until you quit your browser' setting in order for the login to persist after the browser is closed and reopened.

Hi Raymond,

is there any way that the site could prompt users "Would you like to change your browser settings to stay logged in" and then alter the browser settings for them? It is difficult to expect non-technical users of the website to go in and change their settings - I can't see the Cookie settings anywhere in my Chrome:Settings so expecting non-technical people to find it is just not going to happen.

thanks Marcus

Hey Marcus,

You can use this link to access the cookies setting page in Chrome(chrome://settings/content/cookies).

Our extensions have no control over the browser's settings, not to mention different browsers have different settings. Unfortunately this is something that the user has to learn. With the settings link which I provided, they should be able to easily locate the cookies setting.