Hi there,

I am not sure how to test this actually as it seems to works fine on my end as you can see here http://take.ms/hoiHI. Can you provide us with more details on how to replicate this issues?

Or maybe you can try to clear your site and browser cache first and see how it goes. Please advice.

Hello,

I already tried to remove the cache, but anything changes.

To simulate the problem, you can use the google login in the homepage or the Facebook login in the sidebar, because the Facebook login in the homepage doesn't work at the moment and after you can go in this page:

https://www.pagemastergroup.com/it/articoli-4/

And if you add a post with a link you receive the Json error.

Hi there,

Still cannot replicate them as you can see on my video here http://take.ms/83VhY. Can you record us a video so that we can have better view on this issues?

Please advice.

Thank you for the answer.

The procedure is correct. But wich browser do you use? Because if I use Firefox or Chrome in my PC or in my phone I continue to receive the Json error. And if you paste only the link without write anything else and without add images, do you receive the Json error?

Hi there,

Same as no error hit Can you try to log out and login again and see how it goes. If not, record us a videos so that we can have a better picture of this issues. Please advice.

You find the example video in this link:

http://dropcanvas.com/o8h8g

Hi there,

Seems to works fine on my end as you can see here http://take.ms/jb5mu Not sure how to replicate this anymore. Maybe you can provide us with that Facebook account so that i can further check this.

Please advice.

I used the google account. At the moment you can use the Facebook account with the button in the sidebar

Hi there,

I used the google account. At the moment you can use the Facebook account with the button in the sidebar

Used my Facebook on all testing currently.

Hello,

I restored the website from the last backup and after some post the problem is appeared again.

Can you retry now to see if you can reproduce the problem?

Hi there,

Still cant managed to replicate them as you can see here http://take.ms/FQNW4

Please advice.

Hello,

I think you use a mac. But if you use a PC with Windows, you see the problem?

Hi there,

Tested this using windows device as you can see here http://take.ms/exlZi.

By the way, it seems like you are requesting support for other domain other than the one your registered . Please understand that Pro versions only entitles you to support for 1 domain only.

Should you require support for additional domains, please consider upgrading your license to the Unlimited version or purchase an additional subscription for this site

Thanks for your understanding.

Hello,

thank you for your test. I used this domain because I had the same problem in an Intranet website, but you wrote me that is a problem to connect with TeamViewer.

I try this evening again and make more tests

Hi there,

I try this evening again and make more tests

Keep us updated then.

By the way, may i know that you still using this domain http://cardiocentro.org/ ? If not, can you let us know which domain are you using right now, so that we change it for you.

Please advice.

At the moment the website that I use is pagemastergroup.com where I can simulate the problem that I have in the intranet.

Thank you very much

HI there,

Ok, will change them. If you found anything, let us know

Can you try to delete a post?

Because if I delete a post I receive the error in attach

Hi there,

Tried and there are no issues from my end as you can see here http://take.ms/Gdn6j

Please advice.

I understood the difference between us. The problem appears only with the group pages in italian. I tested in english and it works for me also.

Can you try with the page in italian?

https://www.pagemastergroup.com/it/offerte-negozi/

Hi there,

Still cannot replicate them http://take.ms/QlEGC. Have you tried to clear your browser and site cache, log out and try to login again? I asked my colleague and everyone seems to not be able to replicate them

Please advice.

Hello,

I solved the problem. The problem it was the language file. I copied an easy social translation file from another server where I translated some strings. I restored the original language file and now it works well.


Thank you for your support

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.