By aelsharawi on Tuesday, 10 June 2014
Posted in Technical Issues
Replies 11
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I have troubles with JCH and mini registartions at my website,not working as it shoould instead it redirects to full rwgistartion.

please see the attached details
Looks like it is not realted to JCH ,anyhow I need your help for solving that if you please

=========UPDATE=======
I have created a clone site ,the only difference is i disabled the JCH and enabled RokBooster
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Tuesday, 10 June 2014 08:31
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Hello aelsharawi,

Can you provide us your backend and FTP access so we can have a better look on your issue here? Please advise.
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Tuesday, 10 June 2014 10:35
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thanks,see attached
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Tuesday, 10 June 2014 10:43
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Hello,

Thanks for the access. However, I can't access your backend. Can you change the password to something else instead of URL.
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Tuesday, 10 June 2014 10:49
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sorry for that,see attachment
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Tuesday, 10 June 2014 11:01
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Hello aelsharawi,

Sorry for late reply to this and keep asking for the access,
I have tried to access in your Joomla backend URL, but i hitting this :

This web page is not available

check my screenshot : http://screencast.com/t/3qdUNDTw
Am i access wrong with your Joomla backend URL? Please advise.
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Tuesday, 10 June 2014 17:06
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Hello,

I've tried to access your site but failed. However, I have suspected that the error is because of the 'fullname' field. Did you disable the fullname field from appearing in the mini registration? Because Joomla set the Fullname as a compulsory field in registration hence, it will throw error if the field is empty.
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Tuesday, 10 June 2014 19:36
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yes I use email instead of name.sorry of the down time on the site was dns issue,try now
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Wednesday, 11 June 2014 08:06
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Hello,

I've re-checked your site and I've turned on this option: http://screencast.com/t/4oLXqwF2QcE and the registration works: http://screencast.com/t/OX3GHSDg . The issue is because this field is disabled hence, Joomla will throw error because the fullname field is empty. Fullname field is compulsory for Joomla user registration.
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Wednesday, 11 June 2014 11:25
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thanks for your help ,yes it worked,maybe you can add this by default in future versions,since I think it is common mistake
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Wednesday, 11 June 2014 11:48
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Hello aelsharawi,

Yes, we will check on this issue and will consider it to make it a default field. Thanks.
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Wednesday, 11 June 2014 11:51
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