By Robgunner on Tuesday, 18 June 2019
Posted in Technical Issues
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Hi Team

2 issues below since update to 3.1.1

If you click review stars on page it directs you to dashboard not reviews

If you get a notification about a comment on a image, when you click the notification it takes you to image with no comments showing

Kind regards
Rob
Hi there,

The screenshot that shows one comment is redirected by notification

Seems like there are issues on our end once you update and somehow those comments are missing. I have logged them internally and will included them on our next release version.


On mobile template it dosent show the menu bar/notifcation/friend request bar, you have to exit and enter site agin to show this bar

Applied some fixes on your end. It should shown as it should now.


it seeems the bar menu/tool bar dissapears when you go to dashboard from another page, you have to exit and enter site again to show the bar, this is on android.

Not really sure how to replicate this? Can you record us a video so that we can further check this issues?
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Tuesday, 18 June 2019 16:28
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Hi there,

Unfortunately, i cannot replicate them currently. Can you provide us with your admin access so that we can further check this issues?
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Tuesday, 18 June 2019 10:26
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Hi Abdul

Admin acess updated in site details

1: if you go to a page and click the stars it takes you to the dashboard not the reviews area

2: if you get a notification about a comment on a image and click the notfication it takes you to image with no comments showing, go to image on dashboard etc and shows with comments

Kind Regards
Rob
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Tuesday, 18 June 2019 13:27
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Hi Abdul

You can see by screenshot that it shows no comments but has comments as shows comments 2
This is clicking on the notification that someone reacted to my comment but shows no comments, if I go to the post/image direct it shows the comments.

Thanks
Rob
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Tuesday, 18 June 2019 13:36
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Hi there,

1: if you go to a page and click the stars it takes you to the dashboard not the reviews area

Seems like it is not on it latest version. Updated them for you and it should work as it should now.

2: if you get a notification about a comment on a image and click the notfication it takes you to image with no comments showing, go to image on dashboard etc and shows with comments

I tried to test them out and it seems that it works without any issues as you can check on admin01 notifications. Can you check them again?
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Tuesday, 18 June 2019 13:38
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Hi Abdul

You can see by screenshot that it shows no comments but has comments as shows comments 2
This is clicking on the notification that someone reacted to my comment but shows no comments, if I go to the post/image direct it shows the comments.

Thanks
Rob


Can you provide us with this users access so that we can further check this issues?
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Tuesday, 18 June 2019 13:48
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Hi Abdul

1: resolved thank you

2: It seems like the issue is only affecting that one image as admin01 nottifications work fine and show comments, same as I tested a image with comments just now and all is fine

I will test again on that image and will update you with my findings, and ill provide you with my login as its my account that that screenshot was from.

Thanks for your time on this

Kind Regards
Rob
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Tuesday, 18 June 2019 14:00
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Hi Rob,

I will test again on that image and will update you with my findings, and ill provide you with my login as its my account that that screenshot was from.

Do update us
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Tuesday, 18 June 2019 14:01
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Hi Abdul

I went to the image that has the issue and commented, than reacted to the comment by another profile, went back to previous profile and got the notification that someone had reacted to my comment and it showed that comment fine just didnt show any comments above that.
I will monitor and keep you updated.
If you want to access my account still let me know.

Kind Regards
Rob
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Tuesday, 18 June 2019 14:06
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Hi there,

comment fine just didnt show any comments above that.

Not sure what you meant here. Can you provide us with some attachment so that we can understand them?

If you want to access my account still let me know.

You can provide us with them as well so that we can further check them.
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Tuesday, 18 June 2019 14:08
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Hi Abdul

Screenshot that shows all 3 comments is by going to image direct
The screenshot that shows one comment is redirected by notification

I will update site details with my login
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Tuesday, 18 June 2019 14:16
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I've added my login In additional area, at the bottom
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Tuesday, 18 June 2019 14:18
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Hi Abdul

On mobile template it dosent show the menu bar/notifcation/friend request bar, you have to exit and enter site agin to show this bar

Kind Regards
Rob
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Tuesday, 18 June 2019 15:54
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Hi Abdul

it seeems the bar menu/tool bar dissapears when you go to dashboard from another page, you have to exit and enter site again to show the bar, this is on android.

Kind Regards
Rob
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Tuesday, 18 June 2019 16:03
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When the menubar dissapears so does the load previous stream items and you cant scroll any further
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Tuesday, 18 June 2019 16:12
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Hi Abdul

1: thats great and thanks for your time on this

2: that has solved the missing menu bar on mobile thank you

3: was the same as above and has been resolved thank you

Kind Regards
Rob
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Tuesday, 18 June 2019 17:15
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
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Tuesday, 18 June 2019 17:21
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