Issue with members - In Groups - Migration problems perhaps?
By Pedro Miguel on Saturday, 02 July 2016
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Hi Team,

The following issue is ocurring now in my site - Frontend - Displays correctly 50 members. but on the backend - When i go to Esysocial - Users - And dopdown menu by group, it only shows me as with 49 members. Then i go to the Profile of the user that i spoted maybe missing and in is profile in groups shows 0. Any ideas on why this is happening?
Hi Pedro,

The reason when you filter by group in the EasySocial user page why it displays 49 items is because it actually filters by Joomla user group(registered, super admin, TemplarioVIP, etc) and not by the created group in EasySocial(e.g: Templario mods VIP Club - Jewellery).

It seems the name Ricardo Teste is not apart of the EasySocial group "Templario mods VIP Club - Jewellery". However, he is apart of the Joomla user group TemplarioVIP which is why his name shows up in the list when you filter by group(Joomla user group).
Also, in the user page if you filter by group, the users in the 'Super Users' group will not appear.

In conclusion, there isn't really any issue here, it's just that the filter group function in the users page is not filtering by EasySocial group but rather the Joomla user group. If you want to see the EasySocial group members list in the backend, head to Groups and click on the group title you wish to view.
Raymond
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Tuesday, 05 July 2016 13:53
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Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

Can you provide us with your Joomla backend, PHPMYADMIN and FTP access at http://stackideas.com/dashboard/site so we can better have a check?
Arlex Wong
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Saturday, 02 July 2016 14:16
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I have provided you the info that you need.
Pedro Miguel
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Sunday, 03 July 2016 01:22
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hey there,

I am sorry for the delay of this reply,

I've checked in your site, it seems like this group (Templario mods VIP Club - Jewellery) is under `invite group type`, in other word, this is very private group, only invited user and member can access it.

By default, the system will only show `open` and `closed` group on user profile page under group widget.
Arlex Wong
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Monday, 04 July 2016 23:45
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Ok but the issue occurs in backend Data - in frontend if i go to groups it counts 50 members, and in the backend on users and then filter by group, it shows me 49 members!
Pedro Miguel
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Tuesday, 05 July 2016 07:23
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Thank you so much for your reply.
Pedro Miguel
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Wednesday, 06 July 2016 05:14
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You are most welcome Pedro, glad that your issues are resolved now
Mark
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Wednesday, 06 July 2016 16:02
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