By Esparkle on Monday, 23 January 2017
Posted in General Issues
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Hi,
We have a problem when it comes to sharing blog articles.

In the footer share buttons, take the picture of the article, but not the title or the description of the article.

In the share button at the beginning of the article (addthis), if it correctly captures the title and description but does not show any photos.

Please, I request your help.

We updated today to version 5.0.42

Thanks you
Hello Esparkle,

I am sorry but I am actually a little lost here. Do you mean the page isn't generating the correct title and content when you share the link of the page to the respective social media sites?

If that is the case, can you provide me with a link to one of the blog post?
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Monday, 23 January 2017 22:42
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Hi,
Yes, that is the issue. The problem appears mainly on Facebook.

Link to post (for example) : http://miriamginecologia.com/blog-mujer-al-dia/gusta-tanto-vitex-agnus-castus

thanks u
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Monday, 23 January 2017 23:52
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Hi Esparkle,
I am unable to load your site or the link provided with a connection timeout error(http://take.ms/BNWF0). Please advice.
Can you also provide us your backend and ftp access once at http://stackides.com/dashboard/site so we can investigate this issue more efficiently? Thanks.
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Tuesday, 24 January 2017 11:58
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Hello,
We have already put the access data you request.

The page does not have any access problems and works correctly.

Thanks for your help
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Tuesday, 24 January 2017 16:23
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I suspect your server already blocked other country to access your site, can you try add my current IP address 175.144.36.119 into your server whilelist?

Because I just tried to access your site, but it can't load the page at all. you can refer on my attached screenshot below.
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Tuesday, 24 January 2017 18:05
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Hi,
We add your current IP address to our server and you have access to our site.

Thanks
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Tuesday, 24 January 2017 19:20
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For some reason, we still unable to access your site, I already asked around my friends to test it, everyone also hitting the same issue.

Regarding with your issue, we already tried to check your blog post page URL in Facebook debugger tool https://developers.facebook.com/tools/debug/sharing/?q=http%3A%2F%2Fmiriamginecologia.com%2Fblog-mujer-al-dia%2Fgusta-tanto-vitex-agnus-castus , it seems like something messed up so Facebook unable to retrieve the correct info and image from your site blog post.

Can you try temporary turn off those gzip compression from your backend Configuration/template/plugins/server?

Backend - you can check it from backend > System > server > Gzip Page Compression - NO
Plugin - You have to check those plugin which purposely do this compression job
Template - Try check from your current template and see whether got a setting to turn off those compression stuff
Server - Try consult with your hosting provider see whether you have setup those compression stuff e.g. Cloudflare or something else.
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Wednesday, 25 January 2017 11:36
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Ok, It´s works.
Turn off gzip compression makes it work correctly.

Really thanks
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Wednesday, 25 January 2017 16:34
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Hey Esparkle,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Wednesday, 25 January 2017 16:40
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