Internal Server Error When Updating EasyDiscuss
By Liykiboomi on Monday, 13 July 2015
Posted in Technical Issues
Likes 0
Views 619
Votes 0
I'm getting an "Internal Server Error" every time I try to update EasyDiscuss from version 3.2.9599 to 3.2.9676 (see attachment) on my Joomla site. I have tried installing by uploading ZIP file and installing from directory with the same result.

Also, EasyDiscuss is no longer listed on the Joomla components menu, but my Forum still looks Ok on the front end. I can see that certain front end features like "Board Statistics" get enabled even though the update does not complete. When I reinstall the old version, I get the same error, but "Board Statistics" goes away from the front end.

Any ideas? My forum is going live in a couple of weeks so I really need to sort this out .
Hey Rufus,

I believe the error is most likely caused by the max_execution_time since the file copying process on the site is extremely slow. I have split installation process to several steps and it installed fine now
Mark
·
Tuesday, 14 July 2015 03:17
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Rufus,

Can you provide us with your Joomla backend and FTP access so we can help you check on this?

*You can put the information in the optional information field below(SITE DETAILS). Don't worry about privacy. Only Support team can view the information.
Arlex Wong
·
Monday, 13 July 2015 17:18
·
0 Likes
·
0 Votes
·
0 Comments
·
My site details are attached. Please let me know you IP address so I can add it to my whitelist.
Liykiboomi
·
Tuesday, 14 July 2015 00:47
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Rufus,

I can't seem to access the back end with the provided URL. It always redirects me back to http://www.bfu-usa.org/ Can you please advise?
Mark
·
Tuesday, 14 July 2015 01:39
·
0 Likes
·
0 Votes
·
0 Comments
·
My site has IP address filtering for admin access . Send me your ip address and I'll add it to the whitelist for admin access.
Liykiboomi
·
Tuesday, 14 July 2015 01:55
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Rufus,

I am currently at home as it is 2.00 am here, and my ip address is 202.188.24.64 . However, I can't stay up long tonight
Mark
·
Tuesday, 14 July 2015 02:00
·
0 Likes
·
0 Votes
·
0 Comments
·
I appreciate the help! Sorry for keeping you up late. I've added your ip address; please try now.
Liykiboomi
·
Tuesday, 14 July 2015 02:05
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Rufus,

I don't seem to have the password for this screen, http://screencast.com/t/c8VOBMMQ2e8 . Can you please advise?
Mark
·
Tuesday, 14 July 2015 02:10
·
0 Likes
·
0 Votes
·
0 Comments
·
Sorry about that...I'm a bit paranoid about security on my site. I've added the password to the site details.
Liykiboomi
·
Tuesday, 14 July 2015 03:07
·
0 Likes
·
0 Votes
·
0 Comments
·
Awesome! Really appreciate the support!
Liykiboomi
·
Tuesday, 14 July 2015 03:32
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Rufus,

You're welcome, glad to heard your issues resolved.
Arlex Wong
·
Tuesday, 14 July 2015 10:24
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post