Hey there,

Can you please edit your first post at the top and include the following access please?

- Site Admin access (Please ensure that the user has super admin access)

- FTP access (We need this because if we use a file manager in Joomla, there are times where we have a typo and this might eventually break your entire back end and front end for instance if we are editing a system plugin). There is no way to save the site unless we have the ftp access.

Updated.

Hey,

The user access doesn't seem to have super admin privileges so I can't turn on the error reporting to see the error messages. Can you please set the user with super administrator privileges?

By the way, it seems like the supported domain for your license is set to http://saintjohnafh.com but you are requesting support on providers.center . Can I update the domain on the license to saintjohnafh.com ?

Please do understand that the Pro version entitles you to obtain support for 1 domain only.

I have set the user to super admin priviledges. I added saintjohnafh.com(primary domain) as support domain but easysocial is only installed in providers.center(add-on domain).

Thank you!

Hi there,

It seems like you are requesting support for other domain rather than registered domain for your license . Please understand that Pro versions only entitles you to support for 1 domain only.

Should you require support for additional domains, please consider upgrading your license to the Unlimited version or purchase an additional subscription for this site

Thanks for your understanding.

I did register the domain for support as saintjohnafh.com because it is my primary domain but easysocial is installed in providers.center, an add-on domain hosted in saintjohnafh.com. Please change the support domain to providers.center to clear the misunderstanding. Sorry about that.

Hi there,

I have changed them accordingly. Thanks for your understanding. By the way, it seems that i cant even access easysocial on your front-end. There are something we need to check further on your site, and it would be best if can provide us with your FTP access. or maybe can i install one of those file manager components to further check on this issues.

Please advice.

Yes, easysocial is not accessible on both front end and back-end. Installation goes on okay but for some reason it hits an internal server error on trying to access it.

Yes, please install the file manager component.

Make sure to only touch/change files in providers.center folder. Thanks.

Hi there,

Can you ask your current web hosting service provider to show error message on your site as there are no error message shown on your site.

For reference:
https://stackoverflow.com/questions/5438060/showing-all-errors-and-warnings

I contacted the web hosting company and they said they have added the codes. Here is the conversation:

Chat ID: 48115003 Initial Question: Show error messages on my website
2:43:05 AM System Sagar D has joined the chat!
2:45:59 AM Sagar D Hello Isaac .Welcome to Live Chat Support. I am Sagar. How can I assist you today?
2:46:36 AM Isaac Are you able to show error messages on my website?
2:47:11 AM Isaac Reference: Showing all errors and warnings- https://stackoverflow.com/questions/5438060/showing-all-errors-and-warnings
2:47:26 AM Sagar D Could you please provide me with the Support Code which you can obtain from your client area at the URL https://customers.arvixe.com/clientarea.php under the ‘Support Options’ ?
2:47:34 AM Sagar D Okay.
2:48:13 AM Isaac I have some extensions throwing blank screens and want to see what is going on.
2:51:25 AM Sagar D Okay sure. I will do it for you.
2:51:55 AM Sagar D Could you please be on hold for 3-4 minutes while I check this for you?
2:52:03 AM Isaac Ok.
2:56:00 AM Sagar D Thank you for the information.
2:59:40 AM Sagar D I have added the codes. Now could you check?
3:01:17 AM Isaac I will. Thank you for your help!

Hi there,

It seems that there are still no errors shown on your site Maybe it is required for them to restart your web hosting first in order for them to take place.

Please advice.

they did that, and the website is looking all weird now. Please check. That how its supposed to look like with error reporting on?

Hi there,

After hours checking on your site, it seems that this apps 'djcfitems' have caused this issues on site, as somehow this apps no longer compatible with Easysocial current version. I have temporarily renamed it and it should works as it should now.

Please give it a check and see how it goes.

Its working! You guys are sure awesome!

THANK YOU SO SO MUCH!!! YOU ARE OUR EVERYDAY HEROS!

Hi there,

You are most welcome and thanks for those kind compliments. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.