Hello Domenico,

I am really sorry for the delay of this reply as it is a weekend for us here.
Can you elaborate your question with more details, provide some screenshots and your Joomla backend & frontend access so that is very helpful to us help you investigate on this issues. Please advise.

Hi,
I'm sorry but I'm developing in Local, so I can't give you an access.

In attacch you can see two screenshots:
1) the default_template_bar.png shows the bad integration where you can see the default toolbar instead of custom one.
2) the custom_template_bar.png shows the custom toolbar present in jomsocial.

I'd like to have the custom one.

I hope it will be clear.

Thanks

Hello Domenico,

Sorry for late reply to this,
Hmm, that's strange and hard to investigate in your localhost site, i suspect that is because your template overridden the JomSocial toolbar, can you try change to another template and see the result is it same?
Also, i have tried in my local, it seems like the Jomsocial toolbar is work fine to me. See my screenshot : http://screencast.com/t/qWWw8rb8xE9s
Please advise.

Hi,
thanks for the answer.

Could you suggest the directory and file where the code catch the jomsocial toolbar?
Version: Easydiscuss 3.1.8872
I can't use the last version because I've problem with template.

Thanks

Hello Domenico,

I am really sorry for the delay of this reply as it is a weekend for us here.
Hmm, we hard to investigate regarding with your issues without live site. You have to consult this issues with your template provider and see how it goes.

Hi,
the site is online.
Tell me what do you need to do your checks.

Thanks

Hello Domenico,

Sorry for late reply to this,
That great. Is it possible provide us with your Joomla backend and FTP access so we can check on this issues? Please advise.
You can put the information in the optional information field below. Don't worry about privacy. Only Support team can view the information.

Hi,
belove the access.

In the main dir there are also other website. Be carefull don't touch other folders.
Thanks

Hello Domenico,

I'm really sorry that late reply to this,
When i tried to change to another JoomSocial template, then the JomSocial toolbar is work fine.
Also I have checked in your backend JomSocial template, it seems like you're using the custom template ( jf_social_js_2.8 ) for your JomSocial right?

Hi,
yes, I'm using jf_social_js_2.8 template.
Let me know if you find a fix.

Thanks

Hello Domenico,

I have tried to access in your FTP, but i getting this :

Error:	Connection timed out

Error:	Failed to retrieve directory listing

Could you can contact with your webhosting provider regarding this? so we can access in your FTP and see where is that issues coming from.

Hi,
I tried to access with datas provided to you and the connectnion seems to be ok.

Try again

Hello Domenico,

I am really sorry for the delay of this reply as it is a weekend for us here.
I have tried access in today morning, but i still getting this

Error:	Connection timed out

Error:	Failed to retrieve directory listing

Maybe my id address don't have the permission to view your directory file, is it possible contact with your webhosting provider regarding this?
My IP address :
121.121.31.217
175.145.128.205