Hey there,

Can you please edit your first post at the top and include the following access please?

- Site Admin access (Please ensure that the user has super admin access)

- FTP access (We need this because if we use a file manager in Joomla, there are times where we have a typo and this might eventually break your entire back end and front end for instance if we are editing a system plugin). There is no way to save the site unless we have the ftp access.

Done, I appreciate your speedy response, we have left this installation way too late and are due to launch the website within the next 5 hours!

Hi there,

Tired to install them for you and hit this http://take.ms/2sFXl. It would be best if you can consult with them to increase 'Connection Timeout' and see how it goes.

Please advice.

Great, thanks for your help. All sorted

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding