Installation Problems
By Miguel on Wednesday, 16 April 2014
Posted in Installation Issues
Replies 24
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Views 1.4K
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Hello Friend.
I bought the paid version
and the free version completely erased (including the database)
and has been impossible for me to install the new version. (com_komento_1.7.5_paid_j3.0)
The system says:
An error has occurred.
-1 Can not create destination folder
Return to Control Panel
What to do ..? since I've never had problems doing the upgrade
:Thanks for your help:
Hello Miguel,

We have found the cause of your email notification problem, this is due to your back dated emails stuck in a queue where once your cron job is activated, the older email is sent first instead of the new ones. To solve this we have logged into your CPanel and clear your older emails in mysql. But we have created a back up for your older email with the table name called ljone_easyblog_mailq_bak . You'll receive your email notification starting from 18th of April. We have also set your email notification to 30 in your back end. Hope it solve your problem

Regards
Kheng Wei
Ooi Kheng Wei
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Thursday, 24 April 2014 16:41
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Hello Miguel,

Could you please provide the FTP & backend access to your site? So that we can rectify your problem.

Please advice

Regards
Kheng Wei
Ooi Kheng Wei
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Wednesday, 16 April 2014 10:49
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Kheng Wei, Thanks for your prompt response,
I am sending you the information you requested me,
I'm sure I'm in good hands.
Note: I bought and installed EasyBlog and EasySocial
and I could successfully make migration from Jomsocial (to ES) and Joomla (to EB) but there is always a point unresolved and for me is: CRON JOB
I wonder if you (since you will have access to the webpage) may help me in that subject or I will have to ask the question in another post ..?
Thank you for your attention:
Miguel
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Thursday, 17 April 2014 08:19
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Hello Miguel,

I am sorry We couldn't access the back end because the back end credentials that you have given is not the correct one, please provide us with a correct back end credentials in order for us to access your back end, please advice.

regards
Kheng Wei
Ooi Kheng Wei
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Thursday, 17 April 2014 12:11
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Hi Kheng,
When you say Backend, refers to:
Super User (Joomla)
Control Panel (hostgator) or
 FTP (FileZilla)
Miguel
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Thursday, 17 April 2014 12:22
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Hello Miguel,

sorry for the misunderstanding, the back end refers to the joomla back end

Regards
Kheng Wei
Ooi Kheng Wei
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Thursday, 17 April 2014 12:30
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No problem,
I see that the connection was successful.
I have to close the conversation for today
in my city It is too late ... lol
Thanks for your quick help
Miguel
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Thursday, 17 April 2014 12:41
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Hello Miguel,

I am trying to access your backend of your site but I got this:


Warning

Username and password do not match or you do not have an account yet.


Please be advise.
Thanks.
Yasser Ibrahim
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Thursday, 17 April 2014 13:23
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Hello Mohd ,
I am sending the codes again to enter the administrator area (joomla)
Kheng Wei use them without problems.
Greetings and Good day.
Miguel
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Thursday, 17 April 2014 21:34
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Hello Miguel,

Sorry for late reply to this,
thanks for take your time to provide us your login details,
I have checked in your Joomla root folder, it seems like inside already have the Komento file, is it your old komento file?
Also, i have tried to rename com_komento_bak, then i getting this :
Response:	451 Rename/move failure: Operation not permitted

I suspected you installation hitting this is the permission issues, is it possible request with your webhosting provider arrange the file permission, so when you install the Komento, it can be overridden or move the file in your Joomla root folder.
An error has occurred.

-1 Cannot create destination folder

Please advise.
Arlex Wong
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Thursday, 17 April 2014 22:33
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Hello Arlex
Ok ..
I contacted the hosting (hostgator)
they disable the component since surpassed the limit of Email sent and they are asking me to install: Google reCAPTCHA ..
I think everything is based on that I can not organize the CRON JOB:
EasyBlog
EasySocial
Komento.
Within a week (?) I'll start a contest of poetry and would like to have solved this problem
You could help me (Setup Cron Job) or I have to start another topic ..?
Thanks for your support
Miguel
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Friday, 18 April 2014 07:12
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Hello Miguel,

Sorry for the late reply, any news from your web hosting provider? Because i just access your back end and having problems installing Komento, please advice.

To setup cronjob we need to access your Cpanel in order to help you configure cronjob, please advice

Regards
Kheng Wei
Ooi Kheng Wei
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Friday, 18 April 2014 10:41
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Already send the info.
Miguel
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Tuesday, 22 April 2014 08:31
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Hello Miguel,

We have problems accessing your CPanel based on the login credentials you have given screenshot: xxx

Please advice

Regards
Kheng Wei
Ooi Kheng Wei
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Tuesday, 22 April 2014 11:56
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Sorry...
Fixed.
Miguel
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Tuesday, 22 April 2014 14:08
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Hello Miguel,

we have logged into your CPanel & found that your chron command is not set properly, but we have already reset the chron command to work properly.

Regards
Kheng Wei
Ooi Kheng Wei
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Tuesday, 22 April 2014 17:10
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Thanks Kheng Wei,
I published an article (blog at: 7:00pm US-eastern time) to test if I was receiving the email notification and did not happen.
I have been receiving notifications of blog published one or two years ago ..?
"My problem is that before did not have this problem"
As admin I do not receive notification of the post created by users.
Thanks for your help, but I'm frustrated not knowing how to solve this problem.
Miguel
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Wednesday, 23 April 2014 07:12
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Hello Miguel

I have tested your cron job and its working as shown in this screenshot xxx . I have also set your cron job to process 100 emails for every 18 minutes as shown in this screenshot http://screencast.com/t/xfYbImZgy .

Regards
Kheng Wei
Ooi Kheng Wei
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Wednesday, 23 April 2014 16:32
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Hi Kheng.
Thanks for solving the technical part of the problem,
but
How to receive notification of new post published ..!
As I explained above I am getting notifications from blogs
created it one year (or two - when they were joomla)
but the current (new- yesterday) no ..
Have a nice day
Miguel
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Wednesday, 23 April 2014 19:08
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Hello MIguel,

We try to access your back end to rectify your email notification issue but unable to do so because we encounter this problem in your admin page as shown in this screen capture http://screencast.com/t/HiEWflT9iu . Please consult your web hosting provider regarding your MySql issue.

Regards
Kheng Wei
Ooi Kheng Wei
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Thursday, 24 April 2014 13:35
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Kheng, what happened ..?
I saw you connected in my webside before this happened ..
Now the problem is bigger.
Miguel
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Thursday, 24 April 2014 14:19
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Hello Kheng,
I solved the Problem
I have also installed Komento,
it seems that everything is getting better
remaining only the issue of Email notification.
Good Day.
Miguel
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Thursday, 24 April 2014 14:37
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Hello Kheng Wei
Excellent, excellent support.
Initially i was worried but seeing that when I entered in my website
you were there solving my problems
I realized that everything would come to a good result.
Naturally I have some other questions (minor),
but I will expose in the corresponding section of each component.
Thanks again Kheng Wei
Miguel
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Monday, 28 April 2014 10:47
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Hello Miguel,

You're welcome, If you have encountered any technical difficulty or questions feel free to use the forum to solve your problem or to answer your questions

Regards
Kheng Wei
Ooi Kheng Wei
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Monday, 28 April 2014 11:11
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