Installation problem
By Sebastijan on Monday, 16 January 2017
Posted in Installation Issues
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Installation stoped me at 15% , I try to install via Network and via Directory. It also always delete me package zip file at 15%. Where is the problem? PHP passthrue is also disabled, because of security reason.

Regars Sebastijan
Hi there,

To make sure your installation have no problems, you have to make sure everything was enabled as stated on first steps(step 1) of the installation.

You have to enable "PHP Passthru" as shown https://screencast.com/t/HjkFibqBI in order for this installation to works. You have to consult with your web service provider regarding this and try again and see how it goes.
Abdul Warith Norudin
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Monday, 16 January 2017 10:31
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Are you sure? In documentaiton PHP passthrue is recommended option not minimum.

Sebastijan
Sebastijan
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Monday, 16 January 2017 16:56
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Hi Sebastijan,

Yes it is. It a must in as it is needed as you can see on recommended requirements. Maybe our developer have miss-looked those options when we updating them. Thanks for your understandings
Abdul Warith Norudin
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Monday, 16 January 2017 17:06
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I ve got this, Have you any other idea?


Dear Mr Zemljic,

Thank you very much for your patience.

We checked this once again and unfortunately we can not enable this function. This is because it might cause security problems not only for your Webspace, but he whole server too. We kindly ask for your understanding.

If you have any questions or need help, please do not hesitate to contact us.

--
Best regards,

Johannes Männicke
Technischer Support / Technical support

Sebastijan
Sebastijan
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Monday, 16 January 2017 19:26
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HI there,

I have consulted with our developer regarding this "PHP passthru" and it seems that it is not compulsory in order for you to install our product. Sorry for confusion above.

But, it seems that you are hitting any other errors while installation. i hit this while trying to install for you as you can see
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at
webmaster@vrtec-montessori.org to inform them of the time this error occurred,
and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>
<p>Additionally, a 500 Internal Server Error
error was encou


https://screencast.com/t/e4c2JxDUvM

We suspected that because of your site is very slow as while this launcher try to copy those data, it hit timeout and cancel that installation.

Maybe you can consult with your web service provide to turn off those error reporting for us to see the exact error of what you have hit. Please advice.
Abdul Warith Norudin
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Monday, 16 January 2017 20:15
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Can be that problem because I installed ES launcher with vrtec.montessori.si support and then install ES via directory on vrtec.montessori.org ? So ES packages was withouth supported domain?

regards Sebastijan
Sebastijan
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Monday, 16 January 2017 21:34
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Hy Abdul

Look at that

[13-Jan-2017 22:13:38 UTC] PHP Warning: passthru() expects at least 1 parameter, 0 given in /home/ki130820/public_html/test.php on line 3

Error_log

Sebastijan
Sebastijan
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Monday, 16 January 2017 21:46
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Can be that problem because I installed ES launcher with vrtec.montessori.si support and then install ES via directory on vrtec.montessori.org ? So ES packages was withouth supported domain?

Nope, it will not affected this.


Look at that

[13-Jan-2017 22:13:38 UTC] PHP Warning: passthru() expects at least 1 parameter, 0 given in /home/ki130820/public_html/test.php on line 3

Error_log

It seems like this error log latest error was recorded at 12 Jan 2017, mean when we perform Easysocial update from your site, it should generate a similar error message on your server error log file but that is not.

I suspect other issue causing this installation issue, can you request with your webhosting provider temporary turn off those configuration setting which can override the real PHP fatal error from your server? Because now your server always return 500 internal server error and that was difficult for us troubleshoot this installation issue.

Once your webhosting provider turn it off, I will investigate again.
Arlex Wong
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Monday, 16 January 2017 22:06
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