By Mario Notaro on Tuesday, 12 January 2016
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Hi, my installation of 5.0.31 blocked at step 3. Can you pls help me?
Hi Mario,

Sorry but I don't quite get you here. Can you please elaborate more on this please?
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Tuesday, 12 January 2016 19:13
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yes, sorry, I attach a screenshot
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Tuesday, 12 January 2016 19:19
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Hi Mario,

from you screenshot it look like you database can't synchronize with update can you check you database name in you phpmyadmin.

Please assign your domain to your license to obtain for support. You can do so by accessing your license area at http://stackideas.com/dashboard

Once you are done, update us here and we'll continue checking your issue.
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Tuesday, 12 January 2016 19:38
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everything worked on test site (same db, not same configuration of the server though). If it is the db, what should I see and/or do?
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Tuesday, 12 January 2016 19:41
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Hey Mario,

We can't tell if we don't have the access to check Please:

1. Provide us with the back end and FTP access to the site.

2. Please also set the support domain for your license at http://stackideas.com/dashboard
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Tuesday, 12 January 2016 21:27
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can I safely do it here?
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Tuesday, 12 January 2016 21:36
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Edit your first post at the top Mario
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Tuesday, 12 January 2016 21:46
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done thx
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Tuesday, 12 January 2016 21:54
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Hey Mario,

Looks like this issue is actually caused by our MySQL server running out of memory. This is the error that is being generated when I try to proceed with the installation:


1041 Out of memory; check if mysqld or some other process uses all available memory; if not, you may have to use 'ulimit' to allow mysqld to use more memory or you can add more swap space SQL=ALTER TABLE `va1s_easyblog_feeds` ADD `language` TEXT NULL;


You need to check this with your web hosting provider
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Tuesday, 12 January 2016 22:10
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and it was. Installation completed after changing some parameters, as your answer suggested.

Thx a lot!
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Tuesday, 12 January 2016 23:57
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You are most welcome Glad that your issues are resolved now.
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Wednesday, 13 January 2016 00:06
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