Hi Mark,
Do you mean that after uploading the full installer package in Joomla's extension manager, nothing happens?
This is probably because the installer file size exceed your server's upload size capacity.
Perhaps you can consult your web hosting provider to increase these values, maybe 64M(http://take.ms/FYHfR)?

Hi Raymond

Ok I have increased the size to 16M (which is the mximum I can). Seems to be better but now im getting an incompatibility issue, Can you help please?

Hey Mark,
Unfortunately, EasyBlog 5.1 no longer supports Joomla 2.5. Perhaps you can consider upgrading your Joomla?

Hi Raymond

Ok thats a surprise considering your website says it supports it and you have documentation about how to install on 2.5. I can not currently upgrade to 3.0.

Are you able to issue me a refund for the subscription? Had I known this information I would not have purchased your software.

Thanks

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

It might be we missed up update our system requirement page, may i know which page you saw this so we will update it.

Are you able to issue me a refund for the subscription? Had I known this information I would not have purchased your software.

I will forward this to our sales department on this coming Tuesday, because this coming Monday is our public holiday.

Hi Arlex

Dont worry about the refund - i've managed to upgrade to Joomla 3.0. However, I'm having problems with the install, its seems to not respond when extracting and installing the components. See images - can you help please?

Thanks Mark getting back back to us, I've checked in your site, it seems like you already installed Easyblog into your development site, you can check my attached screenshot below, am i missing something here? Please advise.