Hello,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue? You may store your site access at http://stackideas.com/dashboard/site so you don't have to provide these information all the time

Sorry, I can not pass this information, because my server does not authorize, Me site belongs to the Brazilian Army.
Would you have another choice?

I tried to install by the pakage option and the error received is attached.

Installation done successfully!
Thank you!

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.