Hey,

Refer our documentation for setup instruction and make sure it setup correctly.
https://stackideas.com/docs/payplans/administrators/payment-methods/ingenico-payment-services

Doble check the SHA IN or OUT and do us update if still issue persist.

Thank you for understanding !

I did it before
Aby other suggestions ?

I added site acces info if you will need it

Hey,

I've tried to login at your site backend ( http://serwer2055562.home.pl/comeleontest/ ), but credentials no longer working.

Login denied! Your account has either been blocked or you have not activated it yet.

Can you provide us with correct details as well as is it possible for you to share us with your ingenico account details to check this issue further.

Update us with response.

Sorry
It was desabled
Its enabled now

Hey,

Thank you for providing us with the access. We are working on your site.
Please don't change anything site till we fix the issue.

Thank you for understanding !

OK

If you will need access to my testing technical definition site from Ingenico site I also can provide this

If you will need access to my testing technical definition site from Ingenico site I also can provide this

If possible then provide us also.

OK
give me few minutes
Just to let you know
Probably reccuring payments do not works because its not set up on Ingenico testing site
I send an request to their support

I provided you login details to Ingenico test site at secure part of message in comments section

Thank you for providing us with the access.
We will update you again on this issue asap.

Just for you info
I received the following email from Ingenico support

From: Ingenico - Customer Care Service <support.ecom@ingenico.com>
Sent: Wednesday, April 22, 2020 1:03 PM
To: grzegorz.szyszka@bluetech.com.pl
Subject: Case N°: 01260947 - Case 01256558 Bevestiging van uw registratie als testhandelaar met PSPID BlueTechPLtest TEST - [ ref:_00D57ri6p._5001iNsoE3:ref ]

Dear Grzegorz,


Thank you for contacting us.


Indeed the Alias manager option is not active for the test PSPID BlueTechPLtest

This option is not part of the selected subscription "Starter". Since this is only in test environment, I activated the "Premium" subscription
Which allows you to test aliases.

Here also the Alias Manager manual:
https://epayments-support.ingenico.com/en/integration/options/alias-manager-tokenization/guide

more manuals in our support page:
https://epayments-support.ingenico.com/en/


This means that recurring payments may not work because they were not activated
They should work now
Please inform me about the current status of the work because according to your request we do not make any changes to the site
The site is under development and it has been blocking our work for 2 days

Hey,

I am really sorry for the delay in response.
I've applied some fix at your site and was testing thoroughly.
Please take a look again on this issue and do us update if still issue persist.

Update us with response.

Fix payments works :D:D
RECURRING PAYMENTS DO NOT WORKS:(

Please look on that

I also need to now how to do fix, because we have to be able to reproduce your job in case when we will have to bulid site from scrath
It needed also because its developing www site, so we have to move this solution to live site

Hey,

I am really sorry for the delayed response.

I've tried to login at your ingenico account but credential not working.
Have you changed it ? Please provide us with correct details , so we will check it.

Thank you for understanding !

Login and password are ok, I did not change it, but www address was incorrect

I updated it on secure part of post, so please try now with provided data

Hey,

Thank you for providing with the access. I am working on site.
You can do your things also on site.

We will update you again on this asap.

OK great

PL\lease remeber that I need info about all changes
Its can be info about files which you changed so I will be able to reproduce changes from zero when needed.

Hey,

Yes, i remember. I'll tell you the necessary changes once fixed the recurring one issue.

Hi
What is current state ?
If you need any consultation with Igenico technical guys please let me know

I can pass your questions

Hey,

I am sorry for the delayed response.

I've already contacted but didn't get any response. It seems recurring payment support still not activated.

If you need any consultation with Igenico technical guys please let me know

Yes, you can also ask them that we are trying to complete the recurring payment but hitting issue that plan supported yet.

Ingenico Payment Services does not support this plan

Can you please enable this recurring payment option at our sandbox account or is there any other issue.

Update us with their response as well as.

OK
I sent request to Ingenico support

I will update you when I get response.

Thank you, keep us update once you receive any response from them.

Sure

Thank You !

I got respond from Ingenico support
See below

From: Ingenico - Customer Care Service <support.ecom@ingenico.com>
Sent: Thursday, April 30, 2020 6:10 PM
To: grzegorz.szyszka@bluetech.com.pl
Subject: RE: Ingenico payment tests recurring payment problem [ ref:_00D57ri6p._5001iNuAxg:ref ]

Hello Grzegorz,

Could you provide us the URL and the transaction parameters you have submitted in your request to perform a recurring payment?

In case this is regarding an Alias (token), for your advance reference, you may check our Alias Manager documentation - https://epayments-support.ingenico.com/en/integration/options/alias-manager-tokenization/.


Kind regards,

Ramilo Hernandez
Support Team / Ingenico ePayments
http://www.ingenico.com/ePayments

AT +43 800 00 68 97
BE +32 2 286 96 11
CH +41 44 583 09 85
DE +49 2102 716 74 00
FR +33 1 70 70 09 03
GB +44 203 147 4966
NL +31 23 808 00 33
ES 00800 2874 3816
IT 0800 09 83 60 (local toll free number)


--------------- Original Message ---------------
From: [grzegorz.szyszka@bluetech.com.pl]
Sent: 30/04/2020 08:24
To: support.ecom@ingenico.com
Subject: Ingenico payment tests recurring payment problem


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Dear All,

We are testing Online Ingenico payment

Fix payments working fine but we have problem to comeplete recurring ones.

Our payment if refused with message „Ingenico Payment does not suport this plan”
Please help.

Next question.

In testing state (sandbox), we have very limited payments to test.
In future we want to use your integration with eprzelewy system.

Is there aer any way to test it ?

Regards

Grzegorz Szyszka Dyrektor Zarządzający
tel.kom. 66 333 77 11
grzegorz.szyszka@bluetech.com.pl

Hey,

I am really sorry for the delayed response.

Thank you for providing us with the response. I'll check it and get back to you on this.

Please send me details today, so I will pass it to Imgenico support

Dear Karanveer

Please do not sorry for delayed response again
Just act quicker
I do expect quicker reactions as this is cirtical for us
Time difference additionaly slow down whole process so its important to respond promptly.

Hey,

I was checking subscription at your site. Now recurring payment working fine , as you can test.
Only one of recurring plan not setup correctly at your site, you need to set expiration time in month or day.Please correct it.
http://serwer2055562.home.pl/comeleontest/administrator/index.php?option=com_payplans&view=plan&layout=form&id=2

Please take a look again on this issue and do us update if still issue persist.

Its Works :D:D

Only one detail do not works

When I try to cancel active subscription I getting error message: 0 Call to a member function getId() on string

Please send me all changes which you done And want to create from zero new installation of PayhPlans to be sure that I can recreate it

So translation issue become important now but I will update dedicated ticket

Regards

I tested one day subscription

There are some errors in calculations
See attached screens with plan definition and payment info

Next problem
After finishing succesfull payment I get Invoice view
Its lack of data (see attached screen)
When I download it, its correct

When I am on invoice page there are no way to go anywhere, n o puwschubbton, no back link etc

how to solve it ?

When I am on invoice page there are no way to go anywhere, n o puwschubbton, no back link etc

how to solve it ?

I tried to change redirection url - do not works ....
see attached

Probably you will be flustrated by the number of my requests ....sory for that

Next problem

I do not understand why when I bought recurring plan, system generated two invoices

See attaches file

Hey,

I'll check all the points you mentioned and will get back to you with the result.

OK, please do it a.s.a.p.

Next issue
I do not know why (I did not change anything) now after successful checkout I do not get page with invoice but error page (see attached)
Maybe you started to do some changes ?

Next issue
Recurrent subscriptions expiration date incorrect calculated
It calculate 2 instead of 1 month (see attached screen)
Maybe this issue is related to problem that system produces two invoices (see one of me previous post)

Next issue
I getting payment page from payment gate in English (see attached)
I contacted Ingenico and got answer as below.
Its looks that you do not send language parameter in transaction call (I checked that my Joomla site have default language set to Polish.
Please correct it
Please, if possible, speed up your job on fixing of plugin as a plugin which I bought is not possible to use.
I expecting that next week I will get signed agreement with Ingenico so potentially I would go alive with site.
Because of not working plugin I can not do it which have many influences to us (also financial ones)

Just off topic
Private my hobby is paragliding
I just sold my previous paraglide to guy from Kuala Lumpur ....very nice huy
World is small

Please update me about status and planned date of solving all problems
I did not hear anything from you from 2 days

Problems with this plugin is a big problem for us which influences on our plans and finances ")

HEy,

I am really sorry for the delayed response.

There are some errors in calculations
See attached screens with plan definition and payment info

the diffidence is shown because you are using basic tax app, which is applying tax on subscription that's why the paid amount is different then plan. see attached screenshot.
Check here : http://serwer2055562.home.pl/comeleontest/administrator/index.php?option=com_payplans&view=app&layout=form&id=7

Next issue
Recurrent subscriptions expiration date incorrect calculated
It calculate 2 instead of 1 month (see attached screen)
Maybe this issue is related to problem that system produces two invoices (see one of me previous post)

Yes, this is coming because of 2 invoice created. I've checked it further and found that Notification came twice for this subscription that's why this expiration date is not correct. I've applied some fix at my local first and will apply on your site once tested soon.

Its looks that you do not send language parameter in transaction call (I checked that my Joomla site have default language set to Polish.

Thank you for updating about this, i'll apply this fix as well as on your site. Once tested.

Please, if possible, speed up your job on fixing of plugin as a plugin which I bought is not possible to use.
I expecting that next week I will get signed agreement with Ingenico so potentially I would go alive with site.
Because of not working plugin I can not do it which have many influences to us (also financial ones)
Attachments (1)

I am really sorry for the inconvenience for this. I am doing test on local and will apply the fix at your site , most probably today itself.

Just off topic
Private my hobby is paragliding
I just sold my previous paraglide to guy from Kuala Lumpur ....very nice huy
World is small

Oh, that's great. yes, true world is so small.

I'll come back again with these issues once apply the fix at your site.

Thank you for understanding !

great to hear update
I understand that prepare of fix takes some time
Its important for me just to inform me from time to time about the status
With no info I can assume that nothing is going on
Thanks for this update - its clarify a lot

I would like to remain than I would expect all changes and fixes description (or info which files should be updated)
A need to be able to reproduce all changes to live site myself
Thank you for understanding !

There are some errors in calculations
See attached screens with plan definition and payment info

the diffidence is shown because you are using basic tax app, which is applying tax on subscription that's why the paid amount is different then plan. see attached screenshot.
Check here : http://serwer2055562.home.pl/comeleontest/administrator/index.php?option=com_payplans&view=app&layout=form&id=7

Problem is not related to subscription amount
Mistake is on end date (2045) and number of recurrences (9131)
See pictures which I sent previously

Hey,

Sorry for the delayed response.

I've done some fixes at localend and tested as well as. I am trying to apply the changes at your site but it seems you disable/changes the backend login credentials.

Login denied! Your account has either been blocked or you have not activated it yet.

Please provide me the backend access again so i'll apply the changes as well as test them.
Also will share the changes so you can make it on live site as well as.

Update us with response.

Its enabled now
Please try now

Next issue
I do not know why (I did not change anything) now after successful checkout I do not get page with invoice but error page (see attached)
Maybe you started to do some changes ?

Just to remain, because I did not see this point on your list (screenshot is above in current thread)
I think that payment confirmation page should appear for few seconds and it should back to dashboard (similarly as its works witch offline payment but with different message)
I see some problems in plans definitions and calculations but I will back to test it after your changes.

Hey,

Sorry for the delayed response.

I've applied the changes at your site and do some test also. Recurring payment as well as recurring cancellation also working fine.
In case cancel subscription, Ogone does not support cancellation from site itself, so user can make request for cancellation, this email will send to admin, and you need to cancel it from ogone merchant account itself.

Please take a look on the issue again and do let me know if still any issue persist.

Changes are in below mentioned files.
/administrator/components/com_payplans/includes/app/abstract/payment.php
/plugins/payplans/ogone/app/ogone.php
/plugins/payplans/ogone/app/helper.php

These changes will include in upcoming release as well as.

Update us with results.

Thank you for understanding !

For now
error after syccesfull payment still exist

See screenshot
I will test rest and inform

In case cancel subscription, Ogone does not support cancellation from site itself, so user can make request for cancellation, this email will send to admin, and you need to cancel it from ogone merchant account itself.

Which email address is the message sent to when canceling the subscription?
Joomla Admin, Ogone ... ???

Its looks that you do not send language parameter in transaction call (I checked that my Joomla site have default language set to Polish.

Above problem still exist - still all ogone interface for user in english language

Just to let you know, I did not anlyze it yet but on my www serwer in logs there are many errors relatet to payplans

See Attached

Hi

I tested plans and payments
I do not know if any changes was made after your post because I see differences when I tested it few hours ago and now.
Just to let you know yesterday we changed PGP version on web server from 7.3 to 7.2 because there wa so many errors from payplans that logs almost consumed all server space. Now its mucjh smaller amount but still exist (see point 5)
Here are my comments
I will do it in points and attachments name are related to point no.

1. Fix payments
Tested with Test fixed 1 plan
Payment OK
After successful payment I get error page (see attachment)
I did not get any notifications (as a user) -should get few) (see notifications at admin backend) which is not correct
Subscription is active, Invoice is correct. Subscription period is correct

2. Recurring payment
Tested with plan Test Recurring 111
On payment page I got no. of recurrences 11 and in plan def is 12 – probably in plan def there are all recurrences including first one and on payment gateway is remaining no. – please confirm
Start date and end date on gateway are correct as well as on dashboard
Invoice is correct (one not two ) Subscription is active
I did not 2 times notification Cart Abandonment (see notifications at admin backend) which is not correct no other notifications
After successful payment I get error page as at point 1
No link for Cancel subscription

3. Recurring + 1 trial
I used plan Recurring+ 1 Trial
When I set 0 cost for trial I got error on payment gateway – not valid value
When I set 0,01 PLN it accepted payment but
I am not sure if REcurre3nce period (every 3 days) start and end date are correct – probably not (see attached screen)
Description of subscription period and trial on dashboard are correct
Invoice is correct
After successful payment I get error page as at point 1
No link for Cancel subscription
No notifications at all ☹

4. Recurring + 2 trial
I got error message Ingenico Payment Services does not support this Plan

5. On www server there are error log with many errors from payplans (see attached)

6. To which address is sent information about subscription cancellation (I did not received)

7. Ogone (gateway) screens and email messages are still in English – please send language parameter as it was explained from Ingenico support team.

Hey,

1. Fix payments

I've tested the fixed payment after redirection on invoice page hitting this issue. I've applied some temporary fixes for now to remove the error , but i seems you did some of customization on site, can you tell me is there any changes in core files , if yes please do let me know.

Regarding activation email, i got it after payment completion. see attached screenshot.

2. Recurring payment

On payment page I got no. of recurrences 11 and in plan def is 12 – probably in plan def there are all recurrences including first one and on payment gateway is remaining no. – please confirm

Yes, payment gateways showing remaining recurrence counts.

I did not 2 times notification Cart Abandonment (see notifications at admin backend) which is not correct no other notifications

Cart abandonment email will show on cron job and when subscription not paid. so it's not sent ya.
Depends on cron execution, subscription status which is none or not.

No link for Cancel subscription

I've checked and found that you did changes in template and removed the code for cancellation link, that's why cancel button link now shown.
Changes here : /components/com_payplans/themes/wireframe/dashboard/subscription/default.php
Please find attached original default.php and do the changes accordingly.

3. Recurring + 1 trial

I am not sure if REcurre3nce period (every 3 days) start and end date are correct – probably not (see attached screen)

I've checked in ingenico account as well as, recurrence period is every 3 days. you need to mentione the expiration time for trail and regular one is same.

4. Recurring + 2 trial
I got error message Ingenico Payment Services does not support this Plan

Currently Ingenico integration don't support Recurring + 2 Trial payment.

5. On www server there are error log with many errors from payplans (see attached)

I've checked and these logs created mostly when i was doing test at your site and enabled the error reporting to site.So can ignore this for now.

6. To which address is sent information about subscription cancellation (I did not received)

This email will be sent to admin of site only when "Recive System Email " option is enabled. I've checked and found , it's disabled. so , please enable it for Admin user to get these emails.

7. Ogone (gateway) screens and email messages are still in English – please send language parameter as it was explained from Ingenico support team.

I've tried to send the Langauge parameter in transaction call but it's not accepting. Can you confirm with ingenico support team about this and even in your merchant account also set Polish language but still showing in english.
Can you please confirm with them .

Looking foreword to your response.

Thank you for understanding !

Hey,

1. Fix payments

I've tested the fixed payment after redirection on invoice page hitting this issue. I've applied some temporary fixes for now to remove the error , but i seems you did some of customization on site, can you tell me is there any changes in core files , if yes please do let me know.

Regarding activation email, i got it after payment completion. see attached screenshot.

I and my team did not do any changes on payplans or costumization
We use only backend for it, no code modification yet.

We work on LDAP intgegration and insstalled own plugin for that. Also changed php version as I informed
No changes to payplan files You can copy all original one.

I got activation confirmation email with correct invoice - GREAT
After succesfull purchase there are no error page but invoice page
- This is not good solution because most of data are empty (see screenshot)
- no way to do anything - user can not come back to dashboard

Its better to give some confirmation screen and pushbutton to dashboard

My admin account have system messages ON and I did not received subscription cancelation emails.(I am using login name kefir and correct email address i assigned)
but us I can not cancel subscription (lack of option) I can not test it.

Please activate subscription cancelation - I did not do any changes and do not why its changed - if you have any suggestions on reason please let me know
Also other people from your team have access to site.(other tickets)

Ogone does not support cancellation from site itself, so user can make request for cancellation, this email will send to admin, and you need to cancel it from ogone merchant account itself.

Its not nice
In your doc wrote that your plugin allow recurring billing cacncelation
See atached screenshot
Please update your doc as info is doc is a base for making decision about payment gate


I really don't have the patience, strength and time to bring this payment gate to a state that can be used commercially.
I see a lot of bugs and problems and I expect next ones (e.g. with notifications from ogone and language)
Managing and configuring in Ingenico is also difficult and complicated and I guess this also causes difficulties on your side.
I tested the Stripe payment gate today
In 10 minutes I created an account and launched a working payment gate in Payplans
Administration is simple and legible and the solution itself works on payplans almost correctly
Fix and recurring payments, unsubscribing, cancellation, refund, renew ... everything works fine
There are a few minor problems - I will describe them later when I finish testing
So I will give up using Ingenico and I will use Stripe.

Hey,

Its not nice
In your doc wrote that your plugin allow recurring billing cancellation
See atached screenshot
Please update your doc as info is doc is a base for making decision about payment gate

We will improve our documentation.

There are a few minor problems - I will describe them later when I finish testing
So I will give up using Ingenico and I will use Stripe.

Ok, keep me update once you finished testing , so we can check what are the pending issue.

Thank you for understanding !

Till now Stripe looks EXELLENT

Very easy to use

Even Recurring plans with different time for trial and normal works correct
So far problems with payplan token, expiry of recurring subscription and zero trial

I described it in new threads so I propose to close this very long and painful thread

Thanks for your support

Hey,

I described it in new threads so I propose to close this very long and painful thread

We will response on your another thread for these issues.

Thanks for understanding.