Hey Gilles,

We are actually still in the midst of updating our documentation as we are bogged down by support requests here. Temporarily, if you are stuck and need help, please post it on our forums.

Thanks Mark.

This is very disappointing. To be frank, to provide a major upgrade to software prior to having core documentation in place is not a very professional approach and not in the best interest of your customers, those who purchase Easy Blog.

Asking your customers to use the forum for questions which should be answered in the documentation, given that StackIdeas warns of 24hr. response-time, is again, poor customer service.

Sorry to seem a bit harsh but I'm really aghast. I would expect this from a free extension but not from a commercial/professional company like StackIdeas.

Gilles

We are constantly updating them right now but I really don't see what is wrong posting questions on the forums. We normally answer them as quickly as we can and it normally doesn't take 24 hours unless it's a weekend. Even so, we try to answer within 6 - 12 hours on a weekend.

Thanks Mark,
I think you missed my point though. When using software, one often uses the documentation to understand the features of the software, not solely as a resource for when something goes wrong.

For instance, in my BMW, if I want to know what a certain light does on the dashboard, I don't email BMW, I look in the manual, that's what it's for.
Let's hope you get the documentation updated for us soon.
Cheers,
G

Hey Gilles,

Agreed and I do apologize for that, we're working on it as fast as we could!