it works sometimes fine, it also happens in conversations

It seems like very difficult to replicate this, do you have notice anything can easier to replicate this issue from the comment form?

Abou the conversation part, can I have your site backend login access? Because I would like to create a test user on your site then send conversation to this test user, if not that is no other way for me to replicate this issue from the conversation part, because I do not want to send test message to your site user.

Hi Arlex

I will test and get the users who have the issue to test for me and give more details of the issue, it works fine for me.

I have sent you a message to your tester account from my admin account on site

Thanks for your time on this.

Kind Regards
Rob

Hi Arlex

It seems to be working fine on our conversation, please save your time on this today and I will do more testing, get screenshots and ask users to try replicate.

Kind regards
Rob

Hi Arlex

Tested on my admin account, using chrome browser saved on homescreen, HTC 650
The image uploaded and appeared, I clicked submit and you can see in screenshot.

Kind regards
Rob

Images I uploaded in comment attached

More testing on site, seems none are uploading

These worked, my latest was via chrome on browser not saved to homescreen.
Is it network do you think?

could it be network delay on server or browser, I have a fast host, cdn etc
These are working fine than it will play up randomly.

This one failed by user, ill try get scenario

Hi Arlex

I have to go out today, I am happy to carry this on tomorrow.

Kind regards
Rob

Hi Arlex

Hope your well, I will do some fresh testing on this today, it seems down to network.

Kind regards
Rob

Thanks for your help to identify what is the best way to replicate this, I did tested several times, it seems like I can able to replicate it once a time but after that all work fine.

So I consult with our developer regarding this, it might be the current Javascript checking is not sufficient enough to used only CSS class name to determine whether this image really upload complete or not, we will probably change another way to do the checking for the comment uploading process in next version.

Hi Arlex

Glad to help if I can mate.
That's great and have a great week

Kind regards
Rob

You're most welcome.