Hi Ajay,

May I have access to your backend and ftp so that I can further assist you on this issue because the url you provided is not valid. In future please post all your access information on the site details tab (please refer to the screenshot) because sensitive information that you post on the reply form can be view by the public. However the information on the site details tab can only be view by the StackIdeas staff members.

http://screencast.com/t/3KVm4sdSiNa

Best regards
Chris

Hi
Thanks for reply..




Thanks

Hi,

This site uploaded on internal server, i can share on admin details.
Thanks

Hi Ajay,

We can't access the your backend if you upload it on an internal server. We need the live server in order to access your backend.


Best regards
Chris

Hi Chris,

There is internal issue. please try again.

Thanks

Hi Ajay,

The current version is outdated it is advisable for you to upgrade to the latest Easysocial.

Best regards
Chris

Hi Chris,

When i am trying to upgrade easy social it gives an error.
Please find the attachment.

Thanks

HI Ajay,

You can download the latest launcher from stackideas.com/dashboard.

Best Regards
Chris

Hi Chris,

We have some data in easysocial, if we download and install new version we lost the data. but we do not want to lost it.
please help us to save it with this.

Thanks

Hello Ajay,

We have some data in easysocial, if we download and install new version we lost the data.

May I know what kind of data are you mentioning here? Installation or upgrading of easysocial will only override the change that you have made in the core files of easysocial but it will not touch your current easysocial settings that you saved from the backend.

It is always advisable for you to perform the backup first prior to updating to prevent any unintentional loss of your easysocial data.

Hi Chirs,

We have some users and posts if we install new version i think these data have been lost.
can you help me how can i save my data with installing new version.

Thanks

Hello Ajay.

Upgrading a new version of easysocial will not delete your users and their posts. We can help you to upgrade the new versions of EasySocial.

Looking forward for your reply

Hi,

I know upgrading to a new version not delete data but there is a error while upgrading.
i already send you the error screenshot.
can you provide me screenshot for upgrading.

Thanks

Hi Ajay,

Login to your stackideas.com/forum->MyAccount->Dashboard->Select Easysocial->Other Packages->Download Full->and save the launcher at your local computer.

Then login to your backend->Extension->Extension Manager
http://screencast.com/t/LdYj860W3U

Select the launcher where you save it on the local computer->click upload and install
http://screencast.com/t/ERIGKvEQwY

You will get the following screen http://screencast.com/t/nh2J4rB8v , Click Proceed with installation

In step 2 http://screencast.com/t/Ax9Iq2HvQEel , click next

In step 3 http://screencast.com/t/mhXfkrhB choose install via network->click next

Your installation should be downloading http://screencast.com/t/XxCqmMi2

After the download is finish-Next step for step 5 & 6 you will see an installation complete page
http://screencast.com/t/8LRHW3fppX

Best regards
Chris

Hi,

When we try to install it. it will surely give the error this extension already installed and if we uninstall the old version we will lost our data.

Thanks

Hi,

i have upgrade easy social to new version still image is not showing in post.
please find the attachment.

Thanks

Hi Ajay,

Can you change your directory permission to all writable. You can access your directory permission through backend->site->system information->
Directory permission and try reinstalling the easysocial.

http://screencast.com/t/aoxKESrG3Bo

Best regards
Chris