By Mike Boldis on Wednesday, 26 April 2017
Posted in Technical Issues
Replies 18
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Hi,
After upgrading the easyblog on our joomla website we see a problem with the posts.
If i open or edit a post it shows a completely blank page.

Please let me know what might have caused this issue.

I have attached a screenshot.

Regards,
Hello Mike,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue? You may store your site access at http://stackideas.com/dashboard/site so you don't have to provide these information all the time
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Wednesday, 26 April 2017 23:19
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Can you please let me know what you need to see. As it is difficult for me to share that.
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Thursday, 27 April 2017 01:20
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Hello Mike,

I actually need to see what errors are being generated on the page. Perhaps the errors are being masked, could you view the source of the page and see if there are any errors?

Also, you would probably need to turn on error reporting if it was switched off.
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Thursday, 27 April 2017 01:30
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ok this is what i see.

Warning: require_once(/home/afarber/public_html/administrator/components/com_easyblog/includes/blocks/handlers/blip.php): failed to open stream: No such file or directory in /home/afarber/public_html/administrator/components/com_easyblog/includes/blocks/blocks.php on line 50

Fatal error: require_once(): Failed opening required '/home/afarber/public_html/administrator/components/com_easyblog/includes/blocks/handlers/blip.php' (include_path='/home/afarber/public_html/plugins/system/shlib/shl_packages//ZendFramework-1.11.7-minimal/library:.:/opt/php56/lib/php') in /home/afarber/public_html/administrator/components/com_easyblog/includes/blocks/blocks.php on line 50
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Thursday, 27 April 2017 01:51
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Hey Mike,

It seems like some of the abandoned block still exist from your database, can you export this table `#__easyblog_composer_blocks` from your database then send to us?
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Thursday, 27 April 2017 11:06
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I have attached the table export. Waiting for your update.
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Friday, 28 April 2017 01:24
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Hello Mike,

Can you execute this SQL and see how it goes?


DELETE FROM nv8kq_easyblog_composer_blocks where `element` = 'blip';
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Friday, 28 April 2017 11:55
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I have executed the query and one row was deleted. Now see this error on the post editor page

Warning: require_once(/home/afarber/public_html/administrator/components/com_easyblog/includes/blocks/handlers/yahoo.php): failed to open stream: No such file or directory in /home/afarber/public_html/administrator/components/com_easyblog/includes/blocks/blocks.php on line 50

Fatal error: require_once(): Failed opening required '/home/afarber/public_html/administrator/components/com_easyblog/includes/blocks/handlers/yahoo.php' (include_path='/home/afarber/public_html/plugins/system/shlib/shl_packages//ZendFramework-1.11.7-minimal/library:.:/opt/php56/lib/php') in /home/afarber/public_html/administrator/components/com_easyblog/includes/blocks/blocks.php on line 50
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Monday, 01 May 2017 23:44
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Hello Mike,

Hm, this is really odd as your site is the only site that has this issue :x How was the upgrade performed? Were you upgrading from 5.0 or 5.1 beta? I am trying to figure this out so that we can get to the bottom of this. Temporarily could you run the following sql queries,


DELETE FROM nv8kq_easyblog_composer_blocks where `element` = 'yahoo';
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Tuesday, 02 May 2017 00:55
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Ok. The post editor works now.

And i upgraded from 5.1. It asked me to use a new installer package to get it upgraded to 5.1.5

Now i have another issue which is the upgrade from 5.1.5 to 5.1.6

See screenshot.

Thanks
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Tuesday, 02 May 2017 01:28
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Hello Mike,

I think the problem here is most probably because of the beta installs that you had earlier. Am I correct that you previously was using one of the older beta's?

By the way, is there any way for us to get access to this site to check this issue out?
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Tuesday, 02 May 2017 17:45
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Hi,
I have managed to install the latest version of the blog and everything seems to work fine now. Thanks for the support.

One final question. I see that the image in the post started to show up below the Post Cover after the upgrade i tried to find if there is an option to hide it as i do have post covers for all posts and i do not want to show the image in the post to be shown in the blog home page.

See the screenshot attached.

How to hide them..?
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Wednesday, 03 May 2017 01:42
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Hi there,

Maybe you can try to set 'Position of Images After Truncation' to "Do Not Display Items" at your Backend>Components>EasyBlog>Settings>Layout>Truncations as shown http://take.ms/PaaTk

Please give it a try and see how it goes

If the problems still persist, it would be best if you can provide us with your backend and FTP access for further check on this issues. Please advice.
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Wednesday, 03 May 2017 13:44
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Thanks. That fixed it.
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Wednesday, 03 May 2017 22:06
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You are most welcome Mike Glad that your issues are resolved now.
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Wednesday, 03 May 2017 22:11
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