Hello Johnny,

I am really sorry for the delay of this reply as it is a weekend for us here.
Could you mind provide some screenshot or elaborate more on your suspected which functional not work in your site? Please advise.

You can go to the following urls http://www.sseeventsgroup.com/highrise-eventsnyc and http://www.sseeventsgroup.com/the-wedding-suitenyc. Im referring more to how the blog section is suppose to look like as well as some of the sections on the sidebar such as category, popular articles, subscription, and the social media buttons that are suppose to appear inside each individual blog.

Hello Johnny,

It seems like your site messed up a lot when do customized your Easyblog, could you mind provide us with your Joomla backend and FTP access so we can help you investigate on this issues? Also, i have tried to access to your FTP, but you provided that login credential is not working. Please advise.

Hello Johnny,

By the way, it looks like your account isn't tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?

Hey Mark,

thank you for replying. actually my previous designer actually installed this component from his end so i dont have the information you may be requesting. do i have to reach out to him or should i just purchase my own easyblog version.

Hello Johnny,

You should check this with your designer to see if he could transfer the license back to you. If he doesn't want to do it, you will need to purchase it in order for you to entitle to receive support

Hey Arlex Wong, I have my developer working on other things on my website. Once he is done then we can discuss the easyblog element. As far as send you my FTP info, I need to know if this is a secure platform. I would be more comfortable if you could send me an email and we can correspond through that platform.

Hello Johnny,

Sure, please do tell us after your developer is done working on your site, maybe you could elaborate on what you mean about easyblog element. You could share your credentials on the field below where only the support team can see them.

Thanks:)

Hey Khairul,

you can look at both my blog pages at http://www.sseeventsgroup.com/highrise-eventsnyc and http://www.sseeventsgroup.com/the-wedding-suitenyc. These website's are customized. I have the easyblog component and the blog articles are included into the page. The following is a list of issues that im concerned about:

My subscription is not working
My social media buttons does not show within each article
my category list does not show on the sidebar
my popular articles does not show up as well

Also, check if there are any other noticeable issues that need to be fixed.

Hello Johnny,

You had forgotten to include your backend, username and password, please advice? We actually need these information so that we can debug on your issues quickly.

Thanks:)

ok Ill send you the backend information.

what happened? Now I cant access my website at all. What happened?

Hello Johnny,

I had was unable to view your website front end and backend after I change the error reporting to maximum in the backend, please advice? The FTP username as password provided incorrect. FTP URL should not be your hosting provider site. I will need FTP access to set error reporting back to none in the configuration file.

Thanks

I dont understand you need my FTP URL. you can go to my host and plug in the username and password and you can access my FTP through the control panel

I cant have my website like that so let me know what you need so we can fix this quickly. thank you.

ok i sent you the FTP information below. Please fix this situation

thank you

ok so you were able to get my website back up but the blog issues was not fixed. how can you fix my blog pages?

Hello Johnny,

Happy New year
I'm really sorry that the delay of this reply as it is a public holiday for us here.
I have checked in your backend system plugin, it seems like this "System - jFinalizer" caused out this issues in your side, i help you change the option HTML compression ? to Off(by pass) ( http://screencast.com/t/Ra0zhF2RhFA ), it work fine now. Please have a check.

And the category button i help you enable it from backend > Easyblog > Setting > Layout > Toolbar tab > Show categories "YES" ( http://screencast.com/t/YE4erbzYS )

Can you provide some screenshot where your popular articles does not show up in your side? Please advise.

Hey Arlex,

I understand that it was New Years. As far as the site goes the social buttons and the subscription does look like they work. However, I would like to know how I can get the RSS Feed working as well as adding a subscription button to the home page within the blog sections.

Also, regarding the subscriptions, when someone enters their information to subscribe do they get the blogs directly from that specific blog or does it get both the event and wedding blog? How can I separate the two subscriptions?

Hello Johnny,

Sorry for late reply to this,
That RSS Feed function is If you have two site (site A and site B), when site A publish a new blog post, site B also will auto publish a new blog post (mean same blog post).
If you noticed at the top of the toolbar in EasyBlog, there is a link that says "Subscribe to RSS Feed". Clicking on that would actually bring you to the RSS feeds of EasyBlog.
Then go to your Site B website Joomla backend > Easyblog > Feed Importer > click "Add" > copy the RSS feed from your site A > and paste the RSS Feed URL in Feed URL > see my screenshot : http://screencast.com/t/wtisun9q > then click "Publishing Detail" http://screencast.com/t/mAQBRZmm6e28

Regarding with your separate subscriptions:
>> You can go to your categories page select any one of your categories and click "Subscribe to this category" ( http://screencast.com/t/KpqBCKCcaNEf ), then it will separate with the two subscriptions.
Hope this help.

Ok I understand those directions. How about the homepage subscription module? Can you see if both modules work.

Also, what would you suggest to improve my blog sites to increase traffic? As well as what would you suggest to add to make the blogs better.

Hello Johnny,

May i know which one subscription module is published on your homepage from your module manager? -> http://screencast.com/t/drLlAT9tE
Because i checked in your module manager, it seems like you create a lot of subscription module in your side, so i'm not sure which is under your hompage subscription module.

The module name is HighRiseEventsSubscribers and WeddingSuiteSubscription

Hello Johnny,

Had you made customization to easyblog component? Could we update your easyblog to the latest version, please advice?

Thanks:)

if you update the easyblog to the latest version will it be the same as it is with the version i have already? I dont want it to mess up anything I already have. If it something that will improve my blog section then we can do it. Just make sure that it doesnt mess up anything else on the website. I have another developer working on the entire site.

Hello Johnny,

The latest version of easyblog might or might not fix the issue, we had made a lot of bug fix and new features since then and is recommended to update. It will not mess up your settings if update unless you have modified easyblog code in some way it will get erased and you will have to apply it again.

You could download the latest easyblog here link--> http://stackideas.com/dashboard
You may need to install latest module as well after upgrading.

Thanks:)

i understand. If im not ready to update at this point can we still get what I have at this time fixed and operational for the time being?

Hello Johnny,

I had check and recheck your site and the issue is originated because of the no number plugin. Using the plugin to load the module won't load easyblog environment to let the module function properly. Easyblog does not support for NoNumber Modules plugin.

Thanks

ok understood. How can I use that module without using the nonumber plugin?

Hello Johnny,

You will need to find a default position on you Joomla template and assign them instead of using the no number plugin.

Thanks