Hi Howard,

Thank you for contacting us. I've checked our payment portal using your account's registered email but I am unable to locate any purchases. Would you be kind enough to share with me your purchase's order reference number? Once I've obtain it I'll immediately locate your purchase and link it for you.

Hope to hear from you soon!

Hi Howard,

I apologize for the double-post, but Mark managed to obtain your order number and I have finally fixed your purchase issue for you. You should be able to download all of your products by logging in and navigate to your dashboard.

Would you be kind enough to check and verify?