By Miguel on Thursday, 29 May 2014
Posted in Technical Issues
Replies 11
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Hi friends,
I have a serious problem with the Media Manager in EasyBlog.
'Unable to parse server response'
This problem started about three days ago
What can I do,
I'm worried because I have a competition and users have to add picture to his writings.
I add an image.
Are you using admin tools?

If so, there is a setting that can cause this. There's a couple of posts on here about it, but I can't seem to find them now in the search.
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Thursday, 29 May 2014 06:49
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Thanks Mark for your quick response
I do not understand what you mean ; Are you using admin tools?
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Thursday, 29 May 2014 06:58
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Sorry, yes, I'm using admin tools and had this error to.

It's a known issue:

http://stackideas.com/faq/easyblog

Someone posted a way to add an exception in admin tools WAF just for this specific issue, but that's the post I cannot locate.
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Thursday, 29 May 2014 07:15
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I have not installed admin tools.
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Thursday, 29 May 2014 08:09
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Hello Miguel,

I am sorry for the late reply.
I suspected there are maybe some javascript error or media manager is conflicting with plugins installed if you have not installed admin tools.
Can you provide us with backend access and ftp access so that we can assist you on this issue much quicker.

Please be advise.
Thanks.
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Thursday, 29 May 2014 10:34
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Hello Mohd
already send the the info.
thanks
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Thursday, 29 May 2014 11:29
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Hello Miguel,

I am very sorry but I seems can't replicate this issue on your site. It work perfectly fine. I have create a post and upload picture to your site. Here is my screenshot: http://screencast.com/t/OzjMEH6VQ and http://screencast.com/t/92H4MKrK6BEQ . Perhaps you can clear your browser cache and site cache and see how it goes.

Please be advise.
Thanks.
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Thursday, 29 May 2014 12:37
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Hi Mohd
Please try to do it several times.
Usually the first time there are no problems
Thank you for your prompt assistance
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Thursday, 29 May 2014 12:48
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Hello Miguel,

I am very sorry but I cant replicate this issue with your site. I have post several blog post on your site.
Perhaps you sent to us the failed uploaded picture by attaching it to here. So that we are able to replicate this issue.

I am sorry for the inconvenience caused.
Please be advise.
Thanks.
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Thursday, 29 May 2014 13:07
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Mohd, Thanks for your help
I have seen the examples you realize
but unfortunately the problem continues
I have cleaned the browser, cookies, etc.. and nothing
No longer will insist on this issue because if you can not reproduce the error you can not help me,
I've also read other post related to this issue and there is no specific solution ..
Previously I used the editor: JCEeditor for pictures and never had problems,
I can not go back to the editor since users they would lose the link to the images,
I remind that the problem of EasyBlog Media Manager started three days ago
 and I have not installed anything new I just made ​​the upgrade component.
Thanks anyway
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Thursday, 29 May 2014 19:04
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Hello Miguel,

I am sorry for not able to assist you but I am eager to know what is causing this issue. Can you upload the failed image: La Jicara - Gato Billingue.jpg and another 1 image?
I am very sorry for the inconvenience caused.
Please be advise.
Thanks.
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Thursday, 29 May 2014 19:12
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