By Richard Dib on Tuesday, 20 May 2014
Posted in Technical Issues
Replies 1
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Views 644
Votes 0
I get this message:

Sorry, but the system is unable to located any purchases from your account. If you have already purchased and still facing difficulties installing, please contact our tech support.

and I paid via Paypal .. see bellow:


Transaction Details

Transaction Completed (Unique Transaction ID #0AU38098WG6774258)

Original Authorization
Date Type Status Details Amount
May 17, 2014 Authorization To FastSpring Completed ... -$89.00 USD

Related Transactions
Date Type Status Details Amount
May 17, 2014 Temporary Hold Placed Details -$89.00 USD
May 17, 2014 Temporary Hold Removed Details $89.00 USD
May 17, 2014 Billing Agreement Payment Sent Completed Details -$89.00 USD
Original Authorization:
Total Payment: -$89.00 USD
-$89.00 USD

Business Name:
FastSpring
Email:
orders@fastspring.com
Billing Agreement ID:
B-21T03734T9805721Y
Billing Description:
View Billing Agreement Details

Item Amount:
$89.00 USD
Sales Tax:
$0.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD

Authorized Amount:
-$89.00 USD
Fee amount:
$0.00 USD
Net amount:
-$89.00 USD

Date:
May 17, 2014
Time:
03:13:04 PDT
Status:
Completed
Shopping Cart Contents


Qty Item Options Price
1 EasySocial Professional Plan $89.00 USD
Amount $89.00 USD
Hi Richard,

Thank you for contacting us. I've tried to search for your transaction using the transaction ID provided but I am unable to locate any transaction in our account.

Would you be kind enough to provide me with your Paypal's email address so that I can use that information to search instead? You can provide it here or you can send it to me via our Helpdesk.

Thank you for your kind patience and hope we can assist you in solving this matter.
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Tuesday, 20 May 2014 17:15
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