I don't get any mail notifications after updating to 2.0
By Philidia on Monday, 04 January 2016
Posted in General Issues
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Hello

After updating Komento from 1.8.3 to 2.0, I saw that people were commenting my posts, but I didn't have any mail to tell me they were. Before the update, I was getting an email if someone was commenting on one of my articles. Same for other authors.

With the new Komento, I'd like to get a mail if someone is commenting on one of my articles, and if someone is commenting on another article. I have a super user profile, and I'm the only one with it. Other author have an "admin" profile, and I'd like they get an email only if someone if commenting on one of their article. I'm the webmaster of the website, so, any comment is something I like to see. But other authors don't care about all the comments, so that's why I'd like to set my Komento like this.

Here are my settings (Sorry, it's in french ) :



Before thinking about a bug, I just wanted to know if my settings were corrects."Super utilisateur" is my own group. "Administrateur" is their admin group.
Hey Philidia,

If you did not setup a cronjob, you need to access Komento's page to ensure that the script picks up these pending activities and dispatches them.
Mark
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Monday, 04 January 2016 22:05
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Hello,

Hm, We haven't had any report on the mail notification before. Can you provide us your backend and FTP access so we can have a better look on your issue here?
Nik Faris
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Monday, 04 January 2016 10:54
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I edited my previous post to provide all those access

Though, be careful. While it's a beta environment, the userbase is real. So any notification going to all users will send a mail to real address
Philidia
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Monday, 04 January 2016 20:53
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Hey Philidia,

I just checked your mail queue at the back end of Komento and most of the emails are actually still on the mail queue with a pending state. Did you setup the cronjob for Komento yet?
Mark
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Monday, 04 January 2016 21:49
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Hmmmm no. I never set a cronjob for Komento on the 1.8 version. Is it something new on 2.0?
Philidia
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Monday, 04 January 2016 22:03
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Oh ok. It means I made an useless post

Sorry about this. Though, is it something new on the 2.0? I don't remember setting a cronjob with the previous versions
Philidia
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Monday, 04 January 2016 22:30
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Hello Philldia,

The cronjob is not new on 2.0. It's been there quite a while.
Nik Faris
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Tuesday, 05 January 2016 10:18
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NIK FARIS wrote:

Hello Philldia,

The cronjob is not new on 2.0. It's been there quite a while.


Hmmmm I don't remember setting one for the older versions of Komento. I must have a really bad memory. Well, thanks a lot for this information
Philidia
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Wednesday, 06 January 2016 16:42
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Perhaps previously your site was live so anyone can access your pages and since Komento has the ability to process emails on page load (which is highly NOT recommended because it slows down your page load), it was probably why you were receiving emails.

That's just my assumption because I can see a list of emails that are pending in your email activities
Mark
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Wednesday, 06 January 2016 22:18
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Mark wrote:

Perhaps previously your site was live so anyone can access your pages and since Komento has the ability to process emails on page load (which is highly NOT recommended because it slows down your page load), it was probably why you were receiving emails.

That's just my assumption because I can see a list of emails that are pending in your email activities


About this mailQ, I saw that there are still emails waiting on it, even after the cronjob link was used. Is it something normal?

On my production website, I have the same issue. And it looks like there are some mails that won't reach my mailbox (Which is why I asked if I had the right configuration).
Philidia
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Tuesday, 12 January 2016 16:08
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If the cronjob is executed correctly, it will process some emails (depending on the limit) I believe by default it is 20 unless you change it.

As for sometimes you are getting the mail and sometimes not, this is beyond our control. As long as the status in the mail activities table is marked as sent, we have no control how your mail server is delivering the email. It could be that these mails landed on the spam.
Mark
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Tuesday, 12 January 2016 17:43
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Mark wrote:

If the cronjob is executed correctly, it will process some emails (depending on the limit) I believe by default it is 20 unless you change it.

As for sometimes you are getting the mail and sometimes not, this is beyond our control. As long as the status in the mail activities table is marked as sent, we have no control how your mail server is delivering the email. It could be that these mails landed on the spam.


For the cronjob, before setting it on my server, I'm using the link on the configuration of Komento. It sends properly some mails, but not all mails. Some of them appears on my gmail account, other weren't send (I checked the spam folder, and there is nothing to see. We also don't use any form of filter). So, the website is properly able to send mails, but my configuration is probably wrong. Again, that's why I sent a pic of my current config, because I'm thinking I did something wrong

So, if possible, could you show me a screen of a config where the super admin group will get all the comments notifications AND the author will get notifications for his articles only? That would help me finding if I was wrong in my config, or if there is potentially a bug
Philidia
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Wednesday, 13 January 2016 21:55
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Hey Philidia,

This is actually your "email server settings". I can't really tell you the correct settings because I didn't setup your email server

As long as the emails in email activity of Komento is showing as "sent", it means the cron is working fine
Mark
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Wednesday, 13 January 2016 23:37
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Mark wrote:

Hey Philidia,

This is actually your "email server settings". I can't really tell you the correct settings because I didn't setup your email server

As long as the emails in email activity of Komento is showing as "sent", it means the cron is working fine


Just to be sure, a comment marked with a "0" isn't sent, and a comment marked with a "1" is sent? I still have mails not sent on my production website, and I can't reproduce the issue on my test environment, so, I'm trying to find what I did wrong.
Philidia
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Friday, 15 January 2016 21:52
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Yes, that is correct. 0 means it is not sent yet while 1 means it is already sent
Mark
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Saturday, 16 January 2016 01:31
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