Hi Jorge,

Thank you for contacting us. I've tried to locate your purchase but I am unable to do so. Would you be kind enough to share with me your purchase's reference number? Once I have your purchase's reference number, I'll locate it and link it to your account.

I apologize for the hassle. Hope to hear from you soon!

Hi. Yes, the Order Reference / ID: SI140326-4536-73183.
My boss bought it but he didn't use any account, please link this ID to my account (user: jorgem)
Thank you very much. Jorge M

Hi Jorge,

I see. That explains why the purchase went missing.

However, I've helped you to link that purchase to your account so you should be able to download it via your dashboard. Would you be kind enough to check and verify?

Hi. Thanks for your assistance, but i still cannot see the download.
I already logged out and logged it to verify and logged in with another navigator.

Let me give you more information I can see in my dashboard to help:
Jorge Mediavilla
Account Registered On: 4th February 2013
Notifications will be sent to: jorgemediavilla@gmail.com

Hi Jorge,

Thank you for your response. I've deleted and re-entered your purchase information again. You should be able to download it from your dashboard. Would you be kind enough to check and verify?

I can see it now. Thank you very much for such a good support. Have a nice day

Hello Jorge,

You're welcome. Thanks for using our product.