I Can't update Easyblog
By Henri GILABERT on Saturday, 16 August 2014
Posted in Technical Issues
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Hi,

Easyblog telle me to update to the latest version (3.9.17809) from my actual one (3.9.15370), but when I click on the green button to start the update, nothing happen.

Thank you for your help
Hello Henri,

I am really sorry for the delay of this reply as it is a weekend for us here. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
Mark
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Saturday, 16 August 2014 16:17
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• For the website
xxx
• For the FTP
xxx

Thank you for your help
Henri GILABERT
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Monday, 18 August 2014 17:23
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Hello henri,

I have help you updated. Please have a check.
screnshot : http://screencast.com/t/6uxQLgok
Arlex Wong
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Monday, 18 August 2014 22:50
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Thank you, but can you tell me what you have done, because, as the URL suggest you have work on an test website, and now I would like to do the same on the production site.

Thank you
Henri GILABERT
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Monday, 18 August 2014 23:04
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Hello Henri,

If you take a look at the screen shot Arlex provided above, he used the built in updater in EasyBlog as shown in the screen shot here, http://screencast.com/t/6uxQLgok to update.
Mark
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Monday, 18 August 2014 23:12
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The problem is that I do exactly the same, but when I click the green button, nothing happen (we are back to the original request)
Henri GILABERT
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Monday, 18 August 2014 23:25
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Hello Henri GILABERT,

Can you provide us with your production site login credential as well? So we can help you check on this quickly.
Arlex Wong
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Monday, 18 August 2014 23:59
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URL : http://xxxx/administrator/index.php
userid : xxxx
pswd : xxx

I would appreciate to understand what you do

thank you
Henri GILABERT
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Tuesday, 19 August 2014 00:30
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Hello Henri GILABERT,

Can you set this "support" user have the Super administrator privilege so we can investigate on this issues? Please advise.
Arlex Wong
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Tuesday, 19 August 2014 01:20
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you have it.
Henri GILABERT
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Tuesday, 19 August 2014 16:05
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Hello Henri GILABERT,

I have help you updated the latest version of Easyblog. Check my screenshot below.
Arlex Wong
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Tuesday, 19 August 2014 16:19
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thank you, but I would like to understand why when I do do exactly what you did it doesn't work and when you do it, it works !
Henri GILABERT
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Tuesday, 19 August 2014 16:37
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hello Henri GILABERT,

You're welcome, I'm not sure that because everything is work fine when i click that checkbox and the green button.
Arlex Wong
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Tuesday, 19 August 2014 16:58
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as you can see on tha attached screenshoot, tle blog Title "L'Observeur" is now in black. before the update it was in white. How can we comme back to the white caracters ?
Henri GILABERT
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Tuesday, 19 August 2014 21:07
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Hello Henri,

If you want the title of the blog to be on white, you need to add the block of css codes into your template's css file at /templates/system/css/general.css



#ezblog-head .component-title {

  	color: #fff !important;

}
Mark
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Wednesday, 20 August 2014 00:11
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It works fine. thank you
Henri GILABERT
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Wednesday, 20 August 2014 00:26
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You are most welcome
Mark
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Wednesday, 20 August 2014 00:30
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