By Leonardo Fiscina on Wednesday, 02 November 2016
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Hello, I´m having problems with the upgrade installation of v2. See the image attached. Please help me. Regards, Leo.
Hey there,

It seems like you provided us that Joomla user account do not have full Superadmin privileges, because I was unable to access installer page from your backend.

And when I trying to connect with your FTP account, this is what I hitting now :
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server


Please advise.
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Wednesday, 02 November 2016 10:22
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I gave you superadmin privileges. Please try again. Regards.
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Wednesday, 02 November 2016 17:59
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Hey there,

It seems like you provided us that Joomla user account do not have full Superadmin privileges, because I was unable to access installer page from your backend.

And when I trying to connect with your FTP account, this is what I hitting now :
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server


Please advise.



I gave you superadmin privileges. Please try again.

I´m using this FTP account. Regards.
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Wednesday, 02 November 2016 18:23
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Hi there,

I have reinstall it for you and it seems to works fine now. Please give it a check and see how it goes .
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Wednesday, 02 November 2016 18:34
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Hello,

I saw the update to 2.0.3 version message. When I tried to install, the same issue that with the 2.o upgrade. The install is not working. Could you help me? Regards,
Leo.
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Wednesday, 09 November 2016 02:44
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I already help you updated to latest version of Easysocial, may i know how to you perform the Easysocial update from your site?
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Wednesday, 09 November 2016 10:19
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Thank for your help. I think is working fine. Regards, Leo.
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Wednesday, 09 November 2016 10:30
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Wednesday, 09 November 2016 10:38
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