By Christian on Thursday, 28 November 2013
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Hello,

I tried to install the paid version of Komento over my free version, but somehow it is not working. The installer crashes and if I go back, I see, that the free version is still installed.

I am running Joomla 2.5.14. The downloaded komento version name is: com_komento_1.7.0_paid_j3.0.zip
Do you have any suggestions for me ?

Thanks in advance,

Christian
Hello Christian,

Sorry for late reply to this,
I have checked your php information, It seems like your Directory Permission -> /logs (Log directory) (Unwritable) ( http://screencast.com/t/YVR2nZipF ) and magic_quotes_gpc (Enabled), could you can contact your hosting provider help you disabled the magic_quotes_gpc and set the [b] Directory Permission -> /logs (Log directory) to be (Writable), then try to install again and see how it goes?
If still can't make it, please refer back to us.
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Thursday, 28 November 2013 10:56
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Hello Arlex,

thanks for your feedback.
I changed magic_quotes_gpc with the php.ini creator of my hosting provider and I also changed the directory permission of /logs to 776.
I am still not able to install the paid version. With the free version, I did not have any problem to install.

Is the file com_komento_1.7.0_paid_j3.0.zip also valid for Joomla 2.5 ? As the filename looks like it is for Joomla 3.0, but that was the file I got from the dashboard.

Thanks again for your help,

Christian
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Sunday, 01 December 2013 02:21
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Hi,

It seems like your log directory is still not writeable. It could be the path configuration to the log directory is incorrect. You will need to check this with your hosting provider on the correct path to the log folder. Changing folder permission to 777 is not encouraged.
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Monday, 02 December 2013 10:37
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Hi,

I now changed the path from /logs to the absolute path, given by the provider. But it did not change anything. What I wonder is, that I was able to install the free version without any problem. The Joomla system information shows now, that /logs is writeable.

I just installed a different extension and that worked just fine.

Do I need to deinstall the free version first ?
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Thursday, 05 December 2013 03:13
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Hello Christian,

I've upgraded your Komento to the latest version. Please have a look.
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Thursday, 05 December 2013 10:37
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Hello Nick,

super cool. How did that work now ? Did I do anything wrong ?

And is there a possibility to change the background color of the text input box, where one can type his comment. It is white at the moment, but i.e. the background of the boxes for the login data is black. Is it possible to get that text input box also with a black color ?

Thanks in advance,

Christian
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Friday, 06 December 2013 04:47
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Hello Christian,

I've installed it via directory. As for the text box, did you mean this: http://screencast.com/t/Jh1mKIYt3v50 ? Because it is not white. Please advise.
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Friday, 06 December 2013 10:19
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Hello Nick,

that´s weird. I attached a jpg file, which shows it on my laptop with Firefox.

Best regards,

Christian
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Friday, 06 December 2013 17:35
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Hello Christian,

Please add this css code in your template css file:

#section-kmt .markItUpEditor {
background: #222 !important;
}


Hope this helps.
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Friday, 06 December 2013 17:58
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Hello Nick,

thanks a lot. I wil try this later.

Best regards,

Christian
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Friday, 06 December 2013 18:18
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Hello Christian,

Okay, keep us update then.
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Friday, 06 December 2013 22:35
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Hello, the css worked just fine. Thanks a lot.

Best regards,

Christian
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Saturday, 07 December 2013 21:24
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Hello Christian,

You're welcome, thanks for getting back to us that is works.
I will let my colleague know it that CSS hack is work.
Glad to heard your issues resolved.
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Sunday, 08 December 2013 21:43
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Hello,

I know, this is not a problem of Komento, but maybe you have an idea for me.

I added the css code

#section-kmt .markItUpEditor {
background: #222 !important;
}

to my template.css to get the text box dark and it worked fine, as long as I used MijoSEF. I now deinstalled MijoSEF on my test page and for some reasons that css code is no more changing the color of the background of the Komento text box.

I guess, it has to do with the order, the css code is injected, but do not have an idea, to get this working again.

Here is my old webpage, with MijoSEF: http://www.offroaddance.com/en/box-canyon-florence-junction-az

At the bottom of the page is Komento and it looks as it should.

Here is the test page, where I deinstalled MijoSEF: http://www.offroaddance.eu/en/trip-reports/arizona/florence-junction/box-canyon

At the bottom of the page is Komento, but the text box is now white.

Can I influence this with any Komento setting ? All the rest of both pages is identical.

Thanks in advance for your help,

Christian
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Monday, 13 January 2014 03:49
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Hello Christian,

Seems like the posts is came from different URL. I've re-applied the css hack to http://www.offroaddance.eu/ and it is displayed correctly. Please have a look.
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Monday, 13 January 2014 15:58
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Hello Nick,

it works perfect. Thanks a lot.
How did you do that ?
I put the css hack into the custom css template file (rt-oculus.css) and it did not work.

Best regards,

Christian
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Monday, 13 January 2014 18:02
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Hello Christian,

You're welcome. What I did was, I've accessed the backend for http://www.offroaddance.eu and put the CSS code in Oculus - english css file.
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Monday, 13 January 2014 18:22
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Hello Nick,

ok, you put it directly into the template css file. Normally, there is an additional template css file, to store this kind of modifications. This will not be overwritten, when the template is updated. With the direct modification, I am supposed to modify the Oculus - english css file again, after an update.
But it is interesting, that you wrote, that it is coming from a different url. Because I copied my complete joomla installation from my other domain http://www.offroaddance.com to offroaddance.eu. Maybe I have to dig there a little bit.

Thanks,

Christian
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Monday, 13 January 2014 20:47
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