Hello,

Have you tried this method to install: http://stackideas.com/docs/komento/installation/installing-from-directory ? The error is maybe because of the upload_max_filesize of your server did not meet the file size of the installer. If still doesn't work, you can provide us your backend and FTP to check this issue.

By the way, it looks like your account isn’t tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?