Hello Jan,

I checked your site and found that you are using Paypal payment method. So user/merchant can cancel ongoing recurring subscription from their paypal account.

After cancellation paypal will send notification to site, payplans will handle cancellation notification and mark subscription order as cancel and no further recurring payment will be deducted at paypal end and subscription will get expired after trial period.

Let me know if you have any confusion.

Hello Manisha,
yes thats cool, I understand, but he has still active Premium membership. And his Premium trial period ended yesterday, Check attached file, there is: Next Payment 592,90 Kč is expected on 03-07-2018 (yesterday) we received no payment. So I expect payplans to cancel his premium account?
Jan

Hello Jan,

I checked and found that cancellation notification not came from paypal. So order was active.
As in payplans configuration Wait for Payment is set to 1 day, so before expiring the subscription it will wait for the payment for a day, after that if payment not done , subscription will be expired.

I just noticed, that cancelled subscription is cancelled already at your site. Please take a look on this and update me if you have any query.

Ok,
thank you so much

Your most welcome.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.