I will add next errors related to this scenario in the same thread, despite the fact that they concern other mechanisms

2.
After several messages from the error log, the subscription stop to be active (expired status) as defined in Wait for Payment before Expiring Subscription
However, postexpiry notification did not work
3.
Troubleshooting
How can I find a specific subscription and customer (invoice) with payment problems?
There are error messages available in Audit logs but they contain so little information (similar to the email from the error log) that it is not possible to find a specific subscription and customer.

Hey,

I am really sorry for the delayed response.

Is there are any way to send notification to customer that there are payment problems for next payment for recurring subscription ?

Currently in PayPlans there is no functionality to send email to customers. Right now only we send email to admin about payment failure. I'll log this into our issue and we will look into this.

After several messages from the error log, the subscription stop to be active (expired status) as defined in Wait for Payment before Expiring Subscription
However, postexpiry notification did not work

I've checked with testuser and i received the post expiration email correctly. see attached screenshot.
Check your email spam folder also.

How can I find a specific subscription and customer (invoice) with payment problems?
There are error messages available in Audit logs but they contain so little information (similar to the email from the error log) that it is not possible to find a specific subscription and customer.

We will improve logging system to add some more information. for now to help you , is it good to add subscription id or user email in log , so you can track.

Looking foreword to your response.

We will improve logging system to add some more information. for now to help you , is it good to add subscription id or user email in log , so you can track.

Its good idea but please tell me where I can change template for error messages sent by system ?
I could not find it in backend

I geting email message like attached
Can I add payplans tokens tho this template ?

Hey,

Its good idea but please tell me where I can change template for error messages sent by system ?

Can you tell me what type of changes you want in this template, so i'll help you.

Can I add payplans tokens tho this template ?

Currently, it's not possible to add payplans token in this. but tell me what information you want in this template so i'll help you.

I can not test this scenario now as you changed Stripe checkout form
Now I cannot process any test card no. with 3D Secure
For example Card ID 4000000000003220

See attached

I see that you made me surprise, thanks
Error log message and details in Audit log for stripe looks much better now - see attached

Its enough for me
If I have Invoice key I can find everything

Thanks for your excellent support

You can close this ticket

Hey,

I havn't changed anything. These seems the invoice key is in return error message from stripe that's why it's showing.
Can you please provide us the ftp details of your beta test site, so i'll make the necessary changes.

weell its strange because Stripe payment form changed - probably they changed it

FTP access you have in my site definition (I updated it some tome ago)

Hi
I was able t generate problem again
See my Stripe Audit log for payment error from today

You have to try to pay for recurring subscription with credit card which requires 3D autentification
In test mode during first time payment accept correct code and error is generated during next payments
Use card no 4000000000003220

Stripe test card no you can find there https://stripe.com/docs/testing

Ino on email and in payplans is very limited
See attached

Hey,

I am really sorry for the delayed response.
Can you please provide me the FTP details of your beta test site, so i'll make the changes.

Update us with response.

you have login data in site details section

Hey,

The Ftp Details still for your older test site. To include invoice key in error logs, please find attached file and replace with below mentioned file path.
root\plugins\payplans\stripe\app\stripe.php

Do the changes and check this issue again and update us with response.

ftp details is on current site
http://serwer2055562.home.pl/comeleonbeta/administrator

previous one was comeleonnew

OK I will check and let you know

OK I will check and let you know

ok, keep us update.

Hey,

The Ftp Details still for your older test site. To include invoice key in error logs, please find attached file and replace with below mentioned file path.
root\plugins\payplans\stripe\app\stripe.php

Do the changes and check this issue again and update us with response.

We are after fresh upgrade of plugin

Please confirm that I still should do it and its not brake any changes related to last upgrade

Just better ask before

Hey,

In Payplans recent update we already added these changes as well as. So you don't need to update.

Let me know if you have any query.