By Ferlin Mogot on Tuesday, 04 November 2014
Posted in Post Sales
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Hello, I just checked my email, I receive email from your team to inform me that I has been purchased "EasySocial Advanced Plan".

I very shock because I never renew the plan. I think when I ignore the renewel, I would not be renewed automatically.

How to cancel the renewal?

Thank in advance
Hi Ferlin,

Thank you for your inquiry. I believe I can assist you with the cancellation. However, before I proceed, would you be kind enough to share with me the reason for your cancellation? I've checked your support record and you've sent approximately 112 tickets (via Forum) to us. We believe that this truly justifies the price; though I'm a tad bit worried that there's something that we've said in those 112 threads that led you to your cancellation.

Hope to hear from you soon!
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Tuesday, 04 November 2014 11:31
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Thank you for your assist, I think the current ES features complete enough for our website.
Hope you can help me for this cancellation.

Thanks
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Tuesday, 04 November 2014 13:09
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Hi Ferlin,

Thank you for your response. There will be a major update which is the talk of the town; EasySocial 1.4. With EasySocial 1.4, we will implement the video feature where users are now able to share videos (instead of using a third-party link like Youtube). There will also be some other improvements that we've made in EasySocial 1.4 which I am not allowed to share with our users for the time-being.

Apart from that EasySocial Advanced is also a special package that we offers only to our early-adopters. With this special plan, you are given a discount on your renewals regardlessly. Here's the brief calculation :

EasySocial Pro (normal package)

Initial purchase = $99 for 6 months
6 months of renewal = $89 for 6 months
First year = $99 (initial purchase for 6 months) + $89 (another 6 months renewal) = $188
Subsequence 12 months of renewal = $178

EasySocial Advanced (special package)

EasySocial Advanced = $169 for 12 months
Subsequence 12 months of renewal = $152

Some people might say that it's 'costly' but it's actually way cheaper than the normal packages that we're offering. Seeing that the EasySocial Advanced is offered only to our early-adopters, we do not offer this package anymore. Hence, should we proceed with the cancellation, you will not be able to enjoy the benefit of our early-adopters and will have to obtain the normal plans that we currently offer. Taking the prices into consideration AND the up-coming major release of EasySocial 1.4, I personally and strongly suggest that you let the renewal kicks in and take advantage of the low price + EasySocial 1.4.

Let me know on your thoughts!
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Tuesday, 04 November 2014 13:16
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Hi Ahmad, Please cancel this renewal.
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Tuesday, 04 November 2014 16:42
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Hello Ferlin,

I have already executed the refunds and you will no longer be billed any more.

Good luck!
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Wednesday, 05 November 2014 01:09
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