Hello Jason,

I checked your site and found that you have configured the Profile Based plugin , which is assigning the signup plan to user.
See attached screen shot.

I have removed the forever plan from plugin configuration.
Please take a look again on this issue and update me if still issue persist.

I had a look. Are you saying that when a new user joins then I should select basic plan in the sign up drop down?

If I select Basic here what happens to the joining process which should be standard.

What should the Profile Type to be used value be? Easy Social? or? What difference does this value have?

Thanks.

Hello Jason,

Are you saying that when a new user joins then I should select basic plan in the sign up drop down?
# No, in your previous configuration you have set Premium Forever plan in profilebased plugin configuration that's why user is automatically subscribed ( as free) to this plan when they signup on your site. If you don't want to assign any plan on signup then no need to configure this.

If I select Basic here what happens to the joining process which should be standard.
# If you set Basic plan here, when user register at your site he will be automatically subscribed to this plan.


What should the Profile Type to be used value be? Easy Social? or? What difference does this value have?
Profile Type value could be Jomsocial MultiProfile type/Easysocial Profile Type/JSPT Profile Type/Joomla User group , you can as per your need (the extension you are using.).
You are using Easysocial at your site , if you want to assign the profiletype on the basis of plan subscribed by user, you need to set Profiletype to Easysocial in plugin configuration then create app instances accordingly.

Refer below mentioned document for more information.
https://stackideas.com/docs/payplans/administrators/administration/profile-based-plan

Let me know if you have any query.