same here

Have you already setup the cronjob for data exporting yet? If you have not, take a look at the article here, https://stackideas.com/docs/easysocial/administrators/configuration/general-data-protection-regulation and you would need to setup a cronjob to process these exports

Also, it depends on how much data you have on the site. In each request, EasySocial would only process 20 items from each section at max.

Hi Itamar

You need to create the cron job for it to process, I had the same issue until I added the cron job as below

Ftp to your server and change 'site.com' to 'https://www.yoursite.com' in below file

/components/com_easysocial/cron.php

save and exit ftp

Now to need to create the cron job with my host (1and1) I logged in ssh and run the command as below

crontab -e

use arrow keys to scroll down and add the following line below, press i to insert text

[gist type="php"]
*/1 * * * * /wget -O /dev/null "http://yoursite.com/index.php?option=com_easysocial&crondata=1";
[/gist]

once added and changed yoursite.com to your site, press esc and type :x to save

Kind Regards
Rob

Thanks for sharing Rob!

Glad to Mark

https://stackideas.com/docs/easysocial/administrators/configuration/general-data-protection-regulation

Thanks - I had started to wonder if it needed another cron :-)

Perhaps a link in the Blog article to the documentation for new features would be handy? I like with another component I use that they have a dedicated forum topic where they post about updates and give links to the new items in the documentation that cover changes and/or new features...

At only 20 at a time this might take days or weeks, however my host is dreamhost which allow for a maximum of cron to be every 5 minutes. I wonder if there is another way to speed this up?

Hmm just tested this with an admin account, the zip file appears to be corrupted 5mb zip file. I am having a couple of users try to export, will see what happens =)

At only 20 at a time this might take days or weeks, however my host is dreamhost which allow for a maximum of cron to be every 5 minutes. I wonder if there is another way to speed this up?

Setting anything higher, would most likely result in a time out depending on the max_execution_time set by your web server's php.ini.

the link to the ACL setup ( https://stackideas.com/docs/easysocial/administrators/configuration/gdpr-acl-configuration ) in this documentation does not work

Thanks, we'll fix this.

I'm wondering if this is correct http://yoursite.com/index.php?option=com_easysocial&crondata=1 as it's the same as the line given for EasySocial? Or is it the existing ES cron job will also process the new gdpr requests?

I haven't got any processing to finish. Tried the cron job line (not so familiar with this) but no luck.

There is no way to make this process easier/usr friendlier with out cron job?

I'm wondering if this is correct http://yoursite.com/index.php?option=com_easysocial&crondata=1 as it's the same as the line given for EasySocial? Or is it the existing ES cron job will also process the new gdpr requests?

You should have 2 lines one for normal es cronjob, one for extraction cronjob

Hmm so I ran the cron manually, and recieved this message "[{"status":"200","contents":{"message":"There is no user data download request. Process aborted.","type":"info"},"time":"2018-05-27 18:26:59"}]"
However, on the backend, they still show as processing.
When them users go to the page to download they show the usual menus and a line that says "Request Account Data" - nothing else is on display.

I haven't got any processing to finish. Tried the cron job line (not so familiar with this) but no luck.

There is no way to make this process easier/usr friendlier with out cron job?

Hey Kristian, unfortunately currently that is no another way around to process this easier.

Yes, we can make it compress all the data in single request, but it's very high risk to get execution time out, imagine if the user have huge data on the site.

If you still unable to get the download data, perhaps you can start a new thread on our forum so we can better have a check if that user still processing the compression data or hitting other error on the site?

Itamar : I'm wondering if this is correct http://yoursite.com/index.php?option=com_easysocial&crondata=1 as it's the same as the line given for EasySocial? Or is it the existing ES cron job will also process the new gdpr requests?

Rob: You should have 2 lines one for normal es cronjob, one for extraction cronjob

Thanks for sharing Rob

Hmm so I ran the cron manually, and recieved this message "[{"status":"200","contents":{"message":"There is no user data download request. Process aborted.","type":"info"},"time":"2018-05-27 18:26:59"}]"
However, on the backend, they still show as processing.
When them users go to the page to download they show the usual menus and a line that says "Request Account Data" - nothing else is on display.

It would be best if you can start a new thread on our forums regarding these issue, so our multiple moderators can assist you guys quickly.

Glad to help Arlex

Thanks Rob