Hi there,

Thank you for your inquiry. I've checked our payment portal for any purchases using your current account's email but I am unable to locate any purchases at all. Would you be kind enough to provide me with your purchase's email and/or reference number?

Hi,

My ID is tristan.joomunited, attached the ref.

Cheers,

Hi Tristan,

Thank you for the information. I've noticed that you've used a different email for your purchase as compare to your account. This explains why our system were unable to locate your purchase and link it to your account. Nevertheless, I've fix this for you and you should have an EasyBlog license attached to your account. Would you be kind enough to check your dashboard and verify?

It works! thanks a lot.

Thanks for updating, glad that your issues are resolved now