By Bill Teague on Friday, 22 January 2021
Posted in General Issues
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Hi. I'm working with the subscription module, and would like to confirm expected behavior. It appears that if a web site user (that is a person who has a user account on my client's web site) subscribes to a site/category/etc., then the button changes from "subscribe" to "unsubscribe" because it detects the user email matches that in a subscription email.

But, when a guest (that is, a person who does not have a user account for my client's web site) subscribes, there is nothing to compare the subscribed email address to, so a guest will always see the "subscribe" button even if s/he has subscribed to the site/category/etc.

And assuming that's true, then the only ways to unsubscribe are (1) via the link in the subscription confirmation email or (2) to email the site administrator to have the subscription manually deleted.

Please let me know if this is accurate, but if not, please provide the correct behavior.

Thanks!

Bill
Hello Bill,

Your observations are correct and the only way for guests to unsubscribe is to click on the "Unsubscribe" link in the e-mails that they have received.

They do not need to manually e-mail the site administrator to have their subscription deleted.

Hope this helps!
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Friday, 22 January 2021 22:02
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Thanks Mark! The only reason I mention contacting the admin is accounting for subscribers who delete that email not realizing they may need the link in the future.
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Saturday, 23 January 2021 02:04
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Yeah, if that is the case then they would need to reach out to the admin by e-mail. Having said that, the only reason that they would remember subscribing to your blog is because they received notifications from your blog.
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Saturday, 23 January 2021 11:06
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