Hi Niki,

Thank you for contacting us. My name is Justin and I am a member of Stack Ideas's marketing team.

We would be more than happy to assist you but sadly, your support license is already expires. Though we don't mind helping you out, our hands are a bit tied down and we would have to give priorities to the active license holders. Would you be kind enough to renew your support license with us? You can renew by navigating to your dashboard and click on the 'renew' button for EasyBlog. Once renewed, I'll pass this thread to one of our EasyBlog experts and he'll assist you with your inquiry.

Hope to hear the good news from you soon!