By ACV multimedia on Tuesday, 03 January 2023
Posted in Technical Issues
Replies 11
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Views 1.9K
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Hello,

We are unable to remove "user profile" information when requesting user registration.

Thank you
Hello,

EasyDiscuss does not send / tamper with the registration emails. I suspect this could be an issue with your translations.

This email is generated by com_user which is Joomla's user component
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Thursday, 05 January 2023 23:02
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Hey ACV,


Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Wednesday, 04 January 2023 13:15
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Yes, you have updated FTP details.
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Wednesday, 04 January 2023 16:39
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Hello,

It seems you forgot to provide us with the backend site username /password.
Please cross check it and update us.
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Wednesday, 04 January 2023 21:25
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Sorry! Updated!
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Wednesday, 04 January 2023 21:31
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Hey,

Thank you for providing us with the access.
I've checked your site and didn't see any profile fields.

If i misunderstood. Can you tell me the exact steps to replicate.

Looking forward to your response.
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Thursday, 05 January 2023 14:20
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Here you got a video where I did an override, this is the url to the php www/templates/yootheme/html/com_easydiscuss/themes/wireframe/user/edit/account.php

https://www.loom.com/share/cc219307ecae4bb193e559dde0c35137
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Thursday, 05 January 2023 15:42
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Hey ACV,

I've checked your site and these details from from settings " Show User Detail Fields" which is already disabled at your site. so you don't need to do the override for this.
see attached screenshot.

Thank you!
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Thursday, 05 January 2023 18:58
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But those data are still displayed... how do we remove them? The option you indicate does not pay attention to Joomla, please check this link:

https://www.maizpide.eus/otdyswiskp74r?view=registration
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Thursday, 05 January 2023 19:12
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Hey ,

It's coming from Easydiscuss user profile plugin, i've disabled those field from registration.
Here : https://www.maizpide.eus/administrator/index.php?option=com_plugins&view=plugin&layout=edit&extension_id=359

Please check this issue again and update us if still issue persist.
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Thursday, 05 January 2023 21:36
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Ohhh we didn't know that! Great, from the plugin it removes fine thanks

but we have another problem now added and quite serious. If you register as a user the email you get, arrives without the registration link or the user, can be that easydiscuss is removing that information?

Example:
Hello %s,

Thank you for registering on the site %s. Your account has been created but you must check it before using it.
Click the link below to check the account or check it in your browser:
%s

Once verified, a notification will be sent to the Administrator to activate your account. You will be notified when you activate it. You can then log in to the %s site using the username and password set when registering.

Username: %s
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Thursday, 05 January 2023 22:17
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