Help you
By lam on Thursday, 15 October 2015
Posted in General Issues
Replies 9
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Views 495
Votes 0
Hello team,

I bought your component. and it is running on my site . But i have 2 problem:

1. When my customer reply to the topic i reply on the topic then i don't get email notice to me via my email
2. I want to show the name of people post last . On my forum only show the name of people created the topic

sorry my english is not good

Thanks!
Hey there,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
Mark
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Friday, 16 October 2015 00:45
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Hello,


Thanks you!
lam
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Friday, 16 October 2015 00:56
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Hey Iam,

I can't seem to access EasyDiscuss settings as the user account that you provided does not have super administrator privileges. Can you please set the user with super administrator privileges?
Mark
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Friday, 16 October 2015 13:18
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Hello,

Please login again now

I just changed for you

Thanks!
lam
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Friday, 16 October 2015 13:23
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Hey Iam,

It seems like all the emails are actually generated if you check the "Email Activities". However, it isn't being processed by the cronjob. Can you please follow the guide as outlined in http://stackideas.com/docs/easydiscuss/administrators/cronjobs/setting-up-cronjobs-in-cpanel to setup your cronjob?
Mark
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Friday, 16 October 2015 13:44
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Hello ,

I just setup the cronjob but still not get email

Thanks!
lam
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Friday, 16 October 2015 17:59
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Hello Iam,

Can you provide us the access to your cpanel so that we can check your cronjob.
Nik Faris
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Friday, 16 October 2015 18:08
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Hello,

Please go to the link: https://www.siteground.com/

user and pass: ****** | ******

Thanks!
lam
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Friday, 16 October 2015 18:20
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Hello,

I've checked your cpanel and seems like you haven't set up the cron job. I've set it up for you. It will run for every 30 minutes.
Nik Faris
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Friday, 16 October 2015 19:05
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