Haven't found my downloads
By JFPS on Saturday, 15 March 2014
Posted in Post Sales
Replies 9
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Hello,

I bought your extensions but haven't found the links to download. I paid in a hurry so I didn't remember the detail, like if I login before ording them. Please give me a help. Thank you!

Please pay attention to the attachments, which are from my paypal.

I've read some the similar issues here and perhaps what happened is that the email I registered here is different from what I bought (my paypal account).

Thank you!

Derek Zhou
Hello Derek,

I have replied you in your ticket
Mark
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Saturday, 15 March 2014 01:59
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Hi Mark,

I'm a little confused. I click on my ticket but it links here. Really don't know what you mean.

Thanks!
JFPS
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Saturday, 15 March 2014 02:21
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Hi Mark,

I've got your mail, and followed the link, but after I login there's no ticket. It shows "Invalid ticket ID or you do not have permission to access this ticket".
JFPS
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Saturday, 15 March 2014 02:30
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Authorization (Unique Transaction ID #8WL82447CR528133L)
Express Checkout Payment Sent (Unique Transaction ID #9NF536260J627005D)

Express Checkout Payment Sent (Unique Transaction ID #50244116451247614)
Express Checkout Payment Sent (Unique Transaction ID #50244116451247614)
JFPS
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Saturday, 15 March 2014 02:37
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Hello Derek,

Hm, I seem to be able to locate only a Komento purchase from your e-mail. I have linked it to your account now. As for your other purchase, did you receive an email from our merchant regarding the order reference #? This is because we can't lookup your order with your paypal reference.
Mark
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Saturday, 15 March 2014 02:42
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Hi Mark,

I check my gmail and found Komento's order reference is SI140228-7409-41186. But nothing else. I can only give the screen of my paypal. Please have a check below.
Thanks!
JFPS
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Saturday, 15 March 2014 03:03
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Hello Derek,

Thanks for getting back to me. Can you please provide me with the order id from Paypal for the payment of EasyBlog? I will try to submit a ticket with our merchant and see if they can provide more insights on this.
Mark
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Saturday, 15 March 2014 03:15
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Hi Mark,

I guess there's sth wrong, cause I ordered too many extensions in a hurry. And several were failed.

Tomorrow I'll have a final check.

Thank you very much!

Derek Zhou
JFPS
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Wednesday, 19 March 2014 20:39
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No problem Derek, let me know.
Mark
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Wednesday, 19 March 2014 22:45
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