By Udi Naamani on Thursday, 01 September 2016
Posted in Technical Issues
Replies 18
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Hi
After upgrade version all our groupד lost thir stream activities and they display empty stream
please advice
BR
Rose
Hi Rose,
It seems the backend and ftp access you provided is not working. Can you check and make sure those access are working and let us know once its working fine?
Also it would be great if you can specify a group experiencing this issue so we can check this out, thanks.
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Thursday, 01 September 2016 16:27
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Whare can I update the backend and ftp access?
Can I send you via mail ?


BR
Rose
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Thursday, 01 September 2016 17:28
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Hey Rose,
You can edit your backend and ftp info here: http://stackideas.com/dashboard/site
Let us know once you have done so, thanks.
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Thursday, 01 September 2016 17:32
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I've update the backend and ftp access.
Please try to login

BR
rose
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Thursday, 01 September 2016 18:01
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Hi

Cheking it out, I've found posts in global feed from the the group but when I select group it display nothing ..
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Thursday, 01 September 2016 19:26
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Hi Rose,
There seems to be an issue with the group story application, if you check the backend Applications>Story(Group), there is no configuration options at the bottom.
http://take.ms/pezTs
I would like to try to reinstall EasySocial for you and see if this issue it fixed, may I have your permission to do so?
If yes back up any core customization files so it won't be affected by the update.
Let us know, thanks.
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Thursday, 01 September 2016 19:32
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Yes please if it not affect any of the users data

BR
Rose
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Thursday, 01 September 2016 20:13
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Hello Rose,

The login credentials which you have provided is not working. Can you please advise?
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Thursday, 01 September 2016 22:18
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Sorry
If you need ftp login please send me your IP to FW whitelist

BR
Rose
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Thursday, 01 September 2016 23:06
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This is my current IP address : 175.145.128.144

Keep us update once you have done.
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Thursday, 01 September 2016 23:14
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please try to login

BR
Rose
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Thursday, 01 September 2016 23:24
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Hey Rose,

I've checked in your site, the reason why it didn't show the stream on the group is because there a lots of hidden group `joined` stream since you have disable this group `joined` stream from the app configuration setting.

I already help you updated those group `joined` stream state to unpublished, so it will populate your stream on the group now.

By the way, I will report this to our developer and see if we can find out a better solution for this in the future version.
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Friday, 02 September 2016 00:04
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Hi

Thanks for your help but I didnt understand your explenation....
How can I see and manage those of hidden group ?
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Friday, 02 September 2016 01:13
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You're welcome, do you mean you would like to see those members who joined in the group stream?

If yes, you can enable back from backend > Easysocial > application > search for `group` keyword > filter `group` as well > Display Join Group Stream - YES
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Friday, 02 September 2016 01:44
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Hi
It's happened again and all our group lost their stream activities and they display empty stream.
In additional I've en error in the easy social dashboard in the recent app update section

Warning: Invalid argument supplied for foreach() in /home/bioteach/public_html/administrator/components/com_easysocial/themes/default/news/apps.php on line 14

Can you help please
Thanks and BR
Rose
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Sunday, 30 October 2016 04:08
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Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

I have question :

May i know is it you do not want to display those member join/leave/memberPromote group?

Because I've checked again following existing your group in Easysocial, all is join/leave/memberPromote stream instead of normal story stream, since you have turn off all those setting from the app, it won't appear those stream on the group. (You can refer on my attached screenshot below)


1. יש לי רעיון! יוזמות מורים קטגוריה כללית (id = 6)
2. מומחים בשער קטגוריה כללית (id = 5)
3. פורום ביולוגיה קטגוריה כללית (id = 3)
4.משרות הוראה / עובדי מעבדה קטגוריה כללית (id = 2)


If you try to submit a new story stream, it will appear for all the times, you can check my attached screenshot below.

By the way, may i know which stream you noticed that is missing on the group? Perhaps I can take a look of this?

I also take a look of your database with those stream table, i noticed no one submit any story stream on the group, all the stream is under join/leave/memberPromote stream which you disable those display stream from the app.

If you enabled those setting from the app, you will see all the member join/leave/memberPromote stream.
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Sunday, 30 October 2016 10:37
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Hi

I do not want to display join/leave/member Promote group. My users need to see only the group posts.
There is no problem to add post and see it on the group stream but after a while all the group post disappeared.
All the users that enter the group wall don’t see any of the group post and must seek the group posts in the main stream
In the group wall they see only … No ACTIVITY

Please advice

Rose
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Sunday, 30 October 2016 14:26
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hey there,

It seems like you provided that FTP login credentials is not working, can you try download my attached file and replace into this following file location in your site and see how it goes?

JoomlaFolder\administrator\components\com_easysocial\models\stream.php
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Monday, 31 October 2016 11:52
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